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Service Assistant (Busser / Runner)

Company: City Winery Chicago
Location: Chicago
Posted on: May 16, 2022

Job Description:

Job DescriptionCity Winery strives todeliver the highest-end combined culinary and cultural experience to ourcustomers who are passionate in sharing wine, music, and culinary arts. We area unique facility, combining a fully functioning winery with intimate concerts,food & wine classes, private events in a variety of configurations, andfine dining. We have created a compelling mix for our sophisticated clienteleof foodies, and active cultural patrons—bringing the wine country experience tothe middle of a large city. POSITION SUMMARYService Assistants areresponsible for providing a clean and pleasant dining experience by clearing,sanitizing, and resetting tables, and ensuring all areas are well-stocked andtidy. The Service Assistant directly supports servers and/or bartenders duringservice, performing any tasks necessary to ensure a high-quality guestexperience.MINIMUM QUALIFICATIONS

  • Strong work ethic, team player, and exceptional guest service skills
  • 1+ year experience as a Busser or Runner in a fast-paced, high-volume service environment preferred and/or equivalent relevant experience
  • Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every City Winery visit
  • Ability to navigate venue conditions, including tight spaces, dark room and loud environment
  • Polished presentation
  • Ability to take direction from others
  • Effective communication and interpersonal skills with a proven ability to build positive relationships with people in the scope of employment
  • Aptitude to resolve problems
  • Ability to work both independently and in a team environment
  • Ability to work a flexible schedule including days, nights, weekends, and holidays
  • Ability to perform physical requirements of the role including standing/walking for entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 poundsRESPONSIBILITIES
    • Provide guest hospitality; clear, clean, and replenish tables, settings, and all service areas; remove courses as completed and deliver to kitchen; replenish utensils; refill water glasses; remain alert to guest needs at all needs
    • Provide assistance to waitstaff and bartenders as needed to perform guest related duties
    • Ensure polished and clean presentation of all areas
    • Prepare dining rooms for patrons by cleaning, setting napkins, service plates, water bottles, and utensils. Perform opening and closing duties including set-up, maintenance, and breakdown of the area within the allotted timeframe not to exceed 20% or maximum of 2 hours of the scheduled shift time
    • Support servers by setting-up and replenishing service stations, trash containers liners, and bus stations
    • Maintain service areas, clean up spills as needed
    • Fulfill guest dining requests as needed and facilitate communication of guest requests to servers
    • Make every effort to meet guest's needs by either obtaining requested items for guest or communicating needs to server or management team
    • Greet guests upon seating and fill water glasses
    • Adhere to sanitation and safety policies
    • Follow all company policies, procedures, and guidelines including being ready to work at scheduled shift time, in uniform, with neat and presentable appearance.
    • Perform all other reasonably assigned dutiesPerks & Benefits! Comped concerts and dining experiences,employee merchandise and meal discounts, FREE family meal, 401K RetirementPlan, Volunteer Opportunities, Flexible Spending Accounts including pre-taxcommuter benefits and parking, & more depending on position and otherCompany eligibility requirements. We use eVerify to confirm U.S. Employment eligibility.

Keywords: City Winery Chicago, Chicago , Service Assistant (Busser / Runner), Hospitality & Tourism , Chicago, Illinois

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