Hotel Front Desk Clerk
Company: Hotel Felix
Location: Chicago
Posted on: May 16, 2022
Job Description:
Job DescriptionWe are searching for an enthusiastic,
service-focused hotel front desk agent to join our guest services
team. You'll welcome guests, manage accounts, answer inquiries and
field complaints to ensure we deliver an excellent experience to
every guest. You will bring excellent communication skills and a
passion for putting our guests first. If you love interacting with
people in a positive work environment, apply
now!Responsibilities:
- Field customer complaints when necessary
- General bookkeeping: ensure all hotel guest account information
is accurate and up-to-date
- Answer incoming calls and questions about guests' needs
in-person and online regarding room bookings, room rates,
amenities, available rooms, rewards programs, and special
requests
- Greet, check-in, and check out guests when they arrive and
leave the premises, distribute keys and room assignments, and
record credit card information
- Communicate with housekeeping to make sure guest rooms are
readyQualifications:
- Working knowledge of Microsoft Office and reservation
management systems
- Comfortable taking telephone calls and mitigating stressful
situations
- Must have graduated high school, received a GED or
equivalent
- Displays impeccable interpersonal, time management,
organizational skills, and customer service skills
- 1 year of experience in the hospitality industry as a hotel
front desk agent, hotel receptionist, or guest service specialist
preferredAbout CompanyAs downtown Chicago's first hotel to enjoy
Silver LEED (Leadership in Energy and Environmental Design)
certification from the U.S. Green Building Council, our four-star
hotel has mastered the art of combining luxury and
sustainability.At the corner of Clark and Huron Streets, step past
our vintage façade into a lobby that feels worlds apart from the
urban bustle.Elements of earth, wind, water, and fire create an
immediate sense of relaxation and wellbeing, with contemporary
furnishings and a glass fireplace lending a stylish yet cozy
feel.
Keywords: Hotel Felix, Chicago , Hotel Front Desk Clerk, Hospitality & Tourism , Chicago, Illinois
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