(USA) Area Manager, Quality Assurance/systems
Company: Sam's West
Location: Matteson
Posted on: June 26, 2022
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Job Description:
Position Summary...What you'll do...Implements the business plan
for assigned area of responsibility by communicating goals and
managing staffing and scheduling, assigning duties and coordinating
workloads in order to achieve facility goals.Maintains quality and
safety standards in assigned area of responsibility by ensuring
associates are trained on applicable logistics and company
policies, standards, and procedures; monitoring associate
compliance with logistics and company policies, standards, and
procedures; distributing and maintaining procedures and supporting
documentation.Manages quality assurance processes by identifying
industry best practices and incorporating them into quality
assurance programs; evaluating quality review processes and
identifying areas of opportunity; developing and implementing
process changes; implementing utilization and effectiveness of
quality assurance programs; evaluating service level data in order
to determine behavioral gaps and training needs; and collaborating
with key stakeholders in order to develop action plans to improve
agent service levels.Supervises and develops associates and leaders
in assigned area of responsibility by assigning duties and
coordinating workloads, monitoring performance and providing
feedback ; teaching, supporting and modeling Logistics and company
policies and procedures; identifying training and development
needs; and participating in the hiring, promotion, coaching,
teaching, and evaluation of associates and leaders.Manages the
troubleshooting of systems applications by coordinating systems
problem resolution with Information Systems Division and vendors;
and supporting the continuing development of current and future
systems applications. Demonstrates up-to-date expertise and applies
this to the development, execution, and improvement of action plans
by providing expert advice and guidance to others in the
application of information and best practices; supporting and
aligning efforts to meet customer and business needs; and building
commitment for perspectives and rationales. Provides and supports
the implementation of business solutions by building relationships
and partnerships with key stakeholders; identifying business needs;
determining and carrying out necessary processes and practices;
monitoring progress and results; recognizing and capitalizing on
improvement opportunities; and adapting to competing demands,
organizational changes, and new responsibilities. Models compliance
with company policies and procedures and supports company mission,
values, and standards of ethics and integrity by incorporating
these into the development and implementation of business plans;
using the Open Door Policy; and demonstrating and assisting others
with how to apply these in executing business processes and
practices.Live our Values Culture Champion ---Models the Walmart
values to foster our culture; holds oneself and others accountable;
and supports Walmart's commitment to communities, social justice,
corporate social responsibility, and sustainability; maintains and
promotes the highest standards of integrity, ethics and compliance.
Servant Leadership ---Acts as an altruistic servant leader and is
consistently humble, self-aware, honest, and transparent.Embrace
ChangeCuriosity & Courage ---Demonstrates curiosity and a growth
mindset; fosters an environment that supports learning, innovation,
and intelligent risk-taking; and exhibits resilience in the face of
setbacks. Digital Transformation & Change ---Seeks and implements
continuous improvements and encourages the team to leverage new
digital tools and ways of working.Deliver for the Customer Customer
Focus ---Delivers expected business results while putting the
customer first and consistently applying an omni-merchant mindset
and the EDLP and EDLC business models to all plans. Strategic
Thinking ---Adopts a holistic perspective that considers data,
analytics, customer insights, and different parts of the business
when making plans and shaping the team's strategy.Focus on our
AssociatesDiversity, Equity & Inclusion ---Identifies, attracts,
and retains diverse and inclusive team members; builds a
high-performing team; embraces diversity in all its forms; and
actively supports diversity goal programs. Collaboration &
Influence ---Builds strong and trusting relationships with team
members and business partners; works collaboratively and
cross-functionally to achieve objectives; and communicates with
energy and positivity to motivate, influence, and inspire
commitment and action.Talent Management---Creates a discipline and
focus around developing talent, promotes an environment allowing
everyone to bring their best selves to work, empowers associates
and partners to act in the best interest of the customer and
company, and regularly recognizes others' contributions and
accomplishments.Minimum Qualifications...Outlined below are the
required minimum qualifications for this position. If none are
listed, there are no minimum qualifications. Minimum
Qualifications:Associate's degree in Business, Logistics, Human
Resources, or related field and 1 year's experience in logistics,
training, quality assurance, supply chain management, or related
area OR 2 years' experience in logistics, training, quality, supply
chain management, or related area.Preferred
Qualifications...Outlined below are the optional preferred
qualifications for this position. If none are listed, there are no
preferred qualifications. Supervising AssociatesBachelors:
Business, Bachelors: Human Resources, Bachelors: LogisticsPrimary
Location...21430 S CICERO AVE., MATTESON, IL 60443-2215, United
States of America
Keywords: Sam's West, Chicago , (USA) Area Manager, Quality Assurance/systems, Hospitality & Tourism , Matteson, Illinois
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