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District Manager - Administration UOV

Company: WesBanco Bank, Inc.
Location: Wheeling
Posted on: August 7, 2022

Job Description:

This website is AudioEye enabled and is being optimized for accessibility. To open the AudioEye Toolbar, press shift + =. The toolbar contains the followingThe AudioEye Help Desk to report accessibility and usability related issues.The AudioEye Certification Statement to explain the ongoing web accessibility and usability enhancements for this website.The Player tool to listen to this site read aloud. The Player is not intended as a substitute for your screen reader. High school diploma required; Bachelor's degree preferred. Supervisory or proven leadership experience required. Banking, cash handling, sales, and customer service experience or equivalent combination of at least 5 years of related industry experience. Retail banking experience is strongly preferred. Location One Bank Plaza, Wheeling WV 37.5 Job Description SUMMARY: Drives employee engagement by enabling a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Responsible for 10-18 banking centers within assigned district. Position priorities include setting strategic direction, leading relationship building efforts, maintaining efficient operations and ensuring the proper training and development in order to provide excellent customer service. Directs the overall sales and service initiatives of district team, assumes a proactive role in customer interactions and service to include meeting with customers to discuss their specific banking needs. Also, works closely with business partners to service existing and prospective customers. Expected to spend time conducting outside sales calls with BCM's directed at prospecting both business and retail customers as well as centers of influence. Also expected to actively participate in community service opportunities in the market. From an operational standpoint, District Manager provides oversight to ensure that all established policies, procedures, and security measures are followed for all banking centers within the district. Responsibilities also include assisting in recruiting, hiring, supervising, training and coaching the district team to achieve district service, sales and operational objectives. CUSTOMER SERVICE SKILLS: Willingness to provide a level of service which will clearly differentiate us from our competitors. INTERPERSONAL SKILLS: Professional demeanor in appearance, interpersonal relations, work ethic and attitude. Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner. Ability to read and interpret general business periodicals, technical procedures, or government regulations. Ability to write reports, business correspondence, and produce manuals. Ability to effectively present information and respond to questions from associates, clients, customers, and the general public. Sound mathematical and analytical skills. Ability to apply common sense to carry out detailed written or oral instructions. Ability to deal with problems involving concrete variables in standardized situations. Must have excellent organizational skills and the ability to multi-task and to be flexible. ESSENTIAL DUTIES AND RESPONSIBILITIES: Personally models the standards of the Better Banking Pledge and Service & Support Pledge. Possesses strong proficiency to effectively assess the financial needs of Banking Center clients and make an appropriate recommendation to fulfill the need of the client. Consistently meets and exceeds district sales goals for loans, deposits, partner referrals and profitability. Promotes the sales and service culture within assigned district and ensure that all team members receive proper management, coaching and training to demonstrate abilities to sell and cross-sell products in order to reach district team sales goals. Communicates and works at meeting the assigned sales goals and objectives for each banking center within assigned district. Continually monitors performance against the banking center goals adjusting individual and banking center team goals as needed and initiating targeted sales initiatives necessary to meet those goals. Leads the development of small business banking opportunities within assigned district through calling efforts, originations, or referrals to achieve sales goals by meeting the need of customers and prospects. Sets priorities, directs and delegates responsibilities and activities and follows through on the implementation of the designated activities for all banking centers within the district. Promotes company products and services in the community to assist in the continued growth of the Bank. Responsible for ensuring operational compliance and soundness for all other banking centers within assigned district; including but not limited to the completion of various audits and reports, monitoring of control accounts, monitoring branch cash levels, management of cash items, and control of over/short. Actively participates in the recruitment and selection of personnel and assist in the proper training, coaching and development of district team. Ensures sales and staff meetings are consistently conducted as directed by leadership to keep the district team well informed. Communicates job expectations and evaluates performances against those expectations on a consistent basis providing continual coaching, guidance, and counseling. Prepares and delivers fair, measurable and constructive performance evaluations and recommends salary increases and promotions as appropriate. Represents the bank by actively participating in functions and meetings of local service clubs, community groups and other civic or non-profit organizations. Provides service to customers and prospective customers on various banking matters including the explanation of products being offered and professional resolution of problems and issues. Builds successful working relationships with internal business partners providing constructive peer feedback when appropriate. Demonstrates sound judgment and decision making by following established guidelines and procedures while utilizing appropriate resources for assistance when needed. Monitors prescribed security controls to protect their assigned banking centers against criminal and fraudulent operations and unnecessary risks or exposures. Provides continuous education of policies and procedures to district team to ensure adherence to policies and procedures. Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location. Coaching team to desired and positive outcomes District accountability (Sales, Process & Operational soundness through effective leadership) Community service Other duties may be assigned. OTHER REQUIREMENTS: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. Responsible for the overall direction, coordination and evaluation of all banking center staff within assigned district. Must be able to foster the team concept that includes district team as well as employees from other lines of business. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsible for evaluating performance, rewarding and disciplining employees, addressing complaints and resolving problems. Responsibilities include pro-active recruiting, interviewing, assisting with hiring, coaching and training employees within district. Other responsibilities involve planning, assigning and directing work. Must have extensive product knowledge for the level of selling and cross selling performance expected with position. Proficient in Microsoft 365 preferred. Ability to effectively use technological resources for meetings, coaching, and training. Proficient knowledge of Banking Software and Digital Services through various types of delivery channels. Proven ability to generate new financial relationships through outbound calling, outside business development and building a referral network. As District Manager, provides coaching and guidance to Banking Center management on Business Development opportunities. Strong consumer and business lending skills are strongly preferred. This includes the ability to conduct a preliminary review of financial statements, tax returns and other financial and business related information. As District Manager, provides coaching and guidance to Banking Center management on lending opportunities.

Keywords: WesBanco Bank, Inc., Chicago , District Manager - Administration UOV, Hospitality & Tourism , Wheeling, Illinois

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