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Director of Catering

Company: Radisson Blu Aqua Chicago
Location: Chicago
Posted on: September 25, 2022

Job Description:

At the heart of Radisson Hotel Group Americas is our brand promise, Every Moment Matters. More than just our motto, it's how we do business and who we are at our core. We firmly believe that our people are at the center of our success, so we strive to provide a meaningful employment experience with a focus on developing our team's talents.

Radisson Hotel Group Americas is proud to be one of the world's leading hotel groups, with nine distinctive hotel brands featuring more than 600 hotels throughout the US, Canada, and Latin America. Our portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Radisson Inn & Suites, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson.

Stylish. Cutting Edge. Innovative. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. Focused on design, style and attention to detail in every aspect.

TheRadisson Blu Aqua Hotel, Chicagofeatures 334 design forward guest rooms, unique spaces and over 28,000 square feet of meeting space. Situated near the confluence of Lake Michigan and the Chicago River in the Lakeshore East Development Award Winning Aqua Tower, the Radisson Blu Aqua Hotel, Chicago is surrounded by the city's largest tourist attractions, including Millennium.

This innovate team of Moment Makers is looking for their next Director of Catering.

Key Responsibilities:

Primary goal to achieve individual catering revenue goals by developing and implementing strategies for selling available space to groups and the local community, specifically the social and wedding market


-Develops catering sales presentation and collateral materials
-Identifies and prioritizes potential local business
-Monitors sales productivity and provides the catering sales staff with ongoing education and coaching
-Provides and distributes regular update reports
-Actively sells and up-sells services to clients; develops customized presentations and negotiates terms of agreement
-Manages inventory control standards in conjunction with the foods and beverage department
Participates in the development and implementation of business strategies for the catering and conference management operations that are aligned with Radisson Blu's overall mission, vision values and strategies

-Develops and implements strategies for the department
-Monitors status regularly and adjusts strategies as appropriate
-Develops and forecasts the annual budget in conjunction with the Executive Committee
-Develops and implements strategies for catering and conference management operations that support achievement of the hotel's goals
-Develops and maintains all policies, procedures and quality standards for the banquet department to ensure high quality, cost effective and customer focused operations
Achieves customer service goals for catered functions

-Creates 100% Guest Satisfaction by developing and implementing integrated strategies for each function
-Directs the operation of the banquet department
-Recruits and retains qualified staff; schedules according to forecasted business
-Ensures strong coordination and communications between departments as appropriate, prior to and during an event successfully meeting the expectations of the client and attendees
-Suggests alternative services which will enhance the guest's experience at the event
-Ensures that hotel has the audio visual support necessary to support the guest's needs by purchasing and/or renting equipment
-Creates safe environment for guests, employees and community by maintaining hotel in accordance to safety standards and following all local laws and regulations
Develops and implements strategies and practices which support employee engagement

-Recruits and selects qualified candidates
-Determines appropriate staffing levels for events and room/station assignments
-Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
-Communicates performance expectations and provides employees with on-going feedback
-Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

-Communicates and reinforces the vision for Yes I Can! service to employees
-Ensures that employees provide Yes I Can! genuine hospitality and teamwork on an ongoing basis
-Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
-Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services
-Provides employees with the tools, training and environment they need to deliver Yes I Can! service and teamwork

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.

Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.

Keywords: Radisson Blu Aqua Chicago, Chicago , Director of Catering, Hospitality & Tourism , Chicago, Illinois

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