Director of Housekeeping
Company: St. Regis Hotels & Resorts
Posted on: January 27, 2023
Job Number 23010563
Job Category Housekeeping & Laundry
Location The St. Regis Chicago, 401 East Upper Wacker Drive,
Chicago, Illinois, United States
Located Remotely? N
Position Type Management
JOB SUMMARY - Manages housekeeping functions and staff to ensure
property guest rooms, public space and employee areas are clean and
well maintained. Areas of responsibility include Housekeeping,
Recreation/Health Club and, if applicable, Laundry. Directs and
works with team to successfully execute all housekeeping
operations. Strives to continually improve guest and employee
satisfaction and maximize the financial performance of the
department. Ensures that standards and procedures are being
followed. - CANDIDATE PROFILE - Education and Experience High
school diploma or GED; 2 years experience in the housekeeping or
related professional area. OR 2-year degree from an accredited
university in Hotel and Restaurant Management, Hospitality,
Business Administration, or related major; no work experience
required. - CORE WORK ACTIVITIES - Managing Housekeeping Operations
Maintains strong working relationship with Front Office to ensure
effective communications for operational issues. Obtains list of
rooms to be cleaned immediately and list of prospective check-outs
or discharges to prepare work assignments. Inventories stock to
ensure adequate supplies. Ensures guestrooms, public space and
employee areas are cleaned according to operating standards.
Ensures compliance with all housekeeping policies, standards and
procedures. Initiates and maintains an effective inspection program
including rooms, public areas, employee work and locker areas,
storage areas, recreation areas, laundry areas, garage and grounds.
- Managing Departmental Costs Supervises and approves the budgeting
and ordering of guestroom and cleaning supplies. Understands the
importance of departments operation on the overall property
financial goals and educates staff on details as appropriate.
Manages areas of operation to budget by reviewing operating
statements, budget worksheets and payroll progress reports. Keeps
the Housekeeping team focused on the critical components of
operations to drive guest satisfaction and the desired financial
results. Manages department controllable expenses and cost per
occupied room to achieve or exceed budgeted goals. - Ensuring
Exceptional Customer Service Responds to and handles guest problems
and complaints effectively. Incorporates guest satisfaction as a
component of departmental meetings with a focus on continuous
improvement. Empowers employees to provide excellent customer
service. Develops goals and expectations for direct report
managers. Celebrates successes and publicly recognizes the
contributions of team members. Reviews employee satisfaction
results to identify and address employee problems or concerns.
Communicates expectations, recognizes performance, and produces
desired business results. - Conducting Human Resources Activities
Ensures property policies are administered fairly and consistently.
Ensures disciplinary procedures and documentation are completed
according to Standard and Local Operating Procedures (SOPs and
LSOPs) and supports the Peer Review Process. Establishes goals and
objectives for all areas of responsibility. Directs staff to strive
for continuous improvement in all areas of responsibility.
Interviews and hires management and hourly employees with the
appropriate skills to meet the business needs of the operation.
Manages employee progressive discipline procedures for areas of
responsibility. Reviews staffing levels to ensure that guest
service, operational needs and financial objectives are met.
Establishes and maintains open, collaborative relationships with
employees and ensures employees do the same within the team.
Ensures employees are treated fairly and equitably. - - Marriott
International is an equal opportunity employer. -We believe in
hiring a diverse workforce and sustaining an inclusive,
people-first culture. -We are committed to non-discrimination on
-any -protected -basis, such as disability and veteran status, or
any other basis covered under applicable law. -Marriott
International considers for employment qualified applicants with
criminal histories consistent with applicable federal, state and
The St. Regis brand first established luxury hospitality more than
110 years ago, with the opening of the St. Regis New York. From the
moment John Jacob Astor IV opened the doors of his Beaux-Arts
masterpiece on New Yorks Fifth Avenue, St. Regis has stood as a
symbol of uncompromising elegance and bespoke service. Today, with
more than 40 of the best addresses around the world, St. Regis is a
place where trends are born, boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St.
Keywords: St. Regis Hotels & Resorts, Chicago , Director of Housekeeping, Hospitality & Tourism , Chicago, Illinois
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