Full-Time ORD Customer Service Airport Agent
Company: Envoy Air
Location: Chicago
Posted on: May 28, 2023
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Job Description:
Who we are:
Would you like to work for a stable, secure, and fast-growing
airline where you will be stimulated, challenged, and have the
opportunity to develop your career? If so, read on! Come and work
with the best of the best at Envoy Air where you will join a team
committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines
global network
Training and development programs to take your career to the next
level
Comprehensive health and life benefits (subject to location)
How will you make an impact?
Responsibilities
Create a positive start to a passenger's trip by being the first to
greet the passenger and providing a seamless check-in and ticketing
experience
Use appropriate reservation/ticketing software to rebook
itineraries, issue boarding passes, and calculate and collect any
appropriate fees
Inform passengers through all aspects of their experience with
American Airlines by communicating appropriate information about
their trips and belongings
Collaborate with the internal team to ensure passenger information
is processed accurately and flights are sent out on time
Listen to passengers and resolve their issues in accordance to
company policies and procedures as a result of flight interruptions
in a timely and friendly manner
May work in the Baggage Service Office to track the location of
baggage and handle passenger questions
Who are we looking for?
Requirements
Minimum age: 18
High school diploma, GED, or international equivalent
Possess a valid, unexpired and unsuspended driver's license; some
license restrictions may prohibit a candidate from qualifying for
this position
Ability to work rotating shifts including days, overnights,
weekends, holidays, and rotating days off
Flexible to work additional hours with short notice when
operationally necessary
Must be able to carry, bend, lift and turn with bags weighing up to
75 lbs.
Must be customer focused, detail oriented, and interested about the
airline industry
Able to communicate in a clear, polite, and friendly manner
Must be comfortable working with computers and ability to learn new
computer programs
Must be able to read, write, fluently speak, and understand the
English language
Authorized to work in the United States without sponsorship
Please note: The description is intended to provide a brief
overview of the position. It's not intended to be an exhaustive
list of all responsibilities, duties, expectations, and skills
required of those in this position. Duties and expectations may be
subject to change at any time.
Envoy Air is an Equal Opportunity Employer -
Minorities/Women/Veterans/Disabled.
Requisition ID: 2023-7066
External Company Name: Envoy Air Inc.
Street: 10000 West O'Hare
Keywords: Envoy Air, Chicago , Full-Time ORD Customer Service Airport Agent, Hospitality & Tourism , Chicago, Illinois
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