Guest Experience Ambassador
Company: Nexdine
Location: Chicago
Posted on: April 1, 2026
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Job Description:
Who We Are: NEXDINE Hospitality’s family of brands provides
dining, hospitality, fitness center and facility management
services to businesses, independent schools, higher education,
senior living, and hospitals nationwide. We put our people first to
deliver finely tailored, expertly managed programs. The NEXDINE
Experience is responsive, transparent, and authentic. Learn more at
www.NEXDINE.com. Job Details Position: Guest Experience Ambassador
Location: Chicago, IL Hours: Full Time Hourly Pay Rate: $19.00/hr
Pay Frequency: Weekly – Direct Deposit What We Offer You: Generous
Compensation & Benefits Package Health, Dental & Vision Insurance
Company-Paid Life Insurance 401(k) Savings Plan Paid Time Off:
Vacation, Holiday, Sick Time Employee Assistance Program (EAP)
Career Growth Opportunities Various Employee Perks and Rewards
Guest Experience Ambassador Job Summary : The Sever/Guest
Experience Ambassador reports to the Director of Dining Services
and is responsible for providing a best-in-class dining experience
to the residents, colleagues, and guests we serve by ensuring all
are provided with exemplary service. Essential Functions and Key
Tasks : Cascade a spirit of Hospitality in all dealings with
residents, colleagues and guests. Leads service of food or
beverages to residents and prepares or serve specialty diets and
dishes as required. Engages with residents toobtain desired orders
for food or beverages while possessing the ability to fully
articulate the daily menu offerings. Explain how various menu items
are prepared, describing ingredients and cooking methods. Ensure
residents are satisfied with all aspects of service. Communicate
with direct supervisor on any customer service issues. Check
residents diets, likes & dislikes to ensure that such requirements
are satisfied. Assist with set-up/breakdown of all scheduled meal
periods. Stock service areas with supplies such as coffee, food,
tableware, and linens as needed. Perform cleaning duties as
assigned, including but not limited to, sweeping and mopping
floors, tidying up service station, clearing tables and taking out
trash. May wash pots, pans, dishes, utensils, or other cooking
equipment. May assist in supporting culinary staff at numerous
stations as directed. Provide excellent customer service to include
being attentive, approachable, greeting and thanking customers. May
perform other duties and responsibilities as assigned. Work
Environment : The Guest Experience Ambassador operates in a kitchen
environment whereby employees may be exposed to and/or required to
operate equipment, including but not limited to, an oven, stove,
dishwasher, slicer, coffee machine, steamer, mixer and chef’s
knives. The team member is frequently exposed to heat, steam, fire
and noise. Physical Demands : The physical demands described here
are representative of those that must be met by an employee to
successfully perform the essential functions of this job. The
employee may be required to sit, reach, bend, kneel, stoop, climb,
and push, pull & lift items weighing 40 pounds or less. Employee
may be required to stand for long periods of time. The position
requires manual dexterity; auditory and visual skills; and the
ability to follow written and oral instructions and procedures.
Required Education and Experience : • High school diploma or
equivalent • Previous experience in food service • Previous
customer service experience
Keywords: Nexdine, Chicago , Guest Experience Ambassador, Hospitality & Tourism , Chicago, Illinois
