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Customer Service Representative

Company: Transcendia
Location: Franklin Park
Posted on: February 15, 2018

Job Description:

Job DescriptionJob Summary:This individual is responsible for the use of established tools and procedures to customer questions via email or phone calls from customers and outside sales representatives to process orders, price quotations, lead times, technical information, product availability, samples, returns, and other related information gathering and alternatives with established time frames of one to two hours. Job Duties:• Responds to customer questions by fact finding, information searching utilizing pricing sheets, product knowledge to resolve task-related issues• Verify information, accurate entry of orders, while resolving routing and complex issues to determine the root cause and when necessary elevating the issues for problem resolution• Obtain inventory status, order status, quality tracking, documentation of all customer activities on multiple databases and operating systems• Ability to recognize when there is insufficient information and comfortable seeing solution to resolve the customer issue to recreate repeat business• Must offer alternative products as necessary, whenever we are unable to meet the customers’ exact need (i.e. alternate widths, gauges, film types and/or next day shipments)• Works with credit to help clear balances on accounts and prevent issues from occurring in the future• Utilizes salesforce.com to maintain customer records and price lists Job Qualifications: • Associate's degree (A. A.) in accounting, finance or business other related field; or two to three years related experience and/or training; or equivalent combination of education and experience.• Must have organizational skills with an ability to prioritize and multi-task• Ability to maintain confidentiality, exceptional attention to detail and good follow-up skills• Must possess good problem solving skills.• Ability to interact in a professional manner with employees and vendors• Ability to communicate effectively both verbally and in writing• Proficient in Excel and Word• Willingness to work as team member or independentlyCompany DescriptionTranscendia is a leader in custom engineered materials for critical product components in a wide range of markets and applications. The company provides deep material science expertise, outstanding customer service through broad geographic coverage and trusted product reliability.

Keywords: Transcendia, Chicago, Customer Service Representative, Hospitality & Tourism, Franklin Park, Illinois

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