ChicagoRecruiter
the smart solution for Chicago jobs

Front Desk Supervisor (Guest Care) - Residence Inn Chicago Waukegan/Gurnee (19000C3D)

Company: Marriott International
Location: Chicago
Posted on: February 15, 2019

Job Description:

Heres To Your Journey with Residence Inn Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while employees provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in team work and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. Find Your World at Residence Inn by Marriott. The Residence Inn Chicago Waukegan/Gurnee, located at 1440 South White Oak Drive, Waukegan, IL, 60085 is currently hiring a Front Desk Supervisor (Guest Care). Responsibilities include: Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests' service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. To apply now, go to: https://jobs.marriott.com/marriott/jobs/19000C3D?%3Flang=en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities. Chat, engage and follow us on social media. www.facebook.com/marriottjobsandcareers www.twitter.com/marriottcareers www.linkedin.com/company/marriott-international http://www.instagram.com/marriottcareers @lifeatmarriott on Snapchat So, we ask, where will your journey take you? Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Keywords: Marriott International, Chicago , Front Desk Supervisor (Guest Care) - Residence Inn Chicago Waukegan/Gurnee (19000C3D), Hospitality & Tourism , Chicago, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Restaurant Manager - Janesville, WI - NP
Description: Panda Express managers can have the opportunity to embody an entrepreneurial spirit while learning from a very hands-on and fast-paced environment. As a General Manager, you will be in charge of a 1-2 (more...)
Company: Panda Express
Location: Janesville
Posted on: 02/20/2019

Front Desk Supervisor (Guest Care) - Residence Inn (19000C3D)
Description: Heres To Your Journey with Residence Inn Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the (more...)
Company: Marriott International, inc.
Location: Waukegan
Posted on: 02/20/2019

Customer Service Specialist
Description: What does a Best Buy Customer Service Specialist do br br The Best Buy Customer Service Specialist provides fast, accurate and friendly processing for all customer transactions at Checkout, Customer (more...)
Company: Best Buy
Location: Kenosha
Posted on: 02/20/2019


Part time Merchandiser
Description: As a retail merchandiser for SPAR/McKesson you will make monthly visits to independently owned pharmacies. During the service calls you will
Company: SPAR Administrative Services, Inc
Location: South Bend
Posted on: 02/20/2019

Retail Merchandise Specialist (MVR Required)
Description: Our Retail Merchandise Specialists are responsible for keeping the sales floor area well stocked,
Company: O'Reilly Auto Parts
Location: Racine
Posted on: 02/20/2019

Customer Service Positions
Description: Are you looking to embark on a new career with our company. We have two open positions available. We are seeking multi talented,
Company: Career Division
Location: Racine
Posted on: 02/20/2019

Independent Contractor Customer Service Agents
Description: We provide call center services for numerous other companies and organizations. Our Independent Contractor Agents have taken customer service, sales, and technical support for some of the biggest brands (more...)
Company: Mommy Jobs Online
Location: Racine
Posted on: 02/20/2019

CUSTOMER SERVICE AGENTS - $15 PER/HR
Description: Helping Blind Visually Impaired People With Daily Tasks, Without Leaving Your Home . See the world from the comfort of your home office Meaningful interactions with individuals who appreciate your help (more...)
Company: Mommy Jobs Online
Location: Elgin
Posted on: 02/20/2019

Sales and Customer Service
Description: Mommy Jobs Online agents on the Sales Customer Service Program will offer customer service by taking inbound calls and emails from customers with inquiries about issues, new promotions and registration. (more...)
Company: Mommy Jobs Online
Location: Racine
Posted on: 02/20/2019

Inbound Customer Service
Description: Our contact center division, is stepping into the future and looking to add customer service-oriented individuals to our team of Home Agents on 1st, 2nd and 3rd Shift during the week. Becoming a Home (more...)
Company: Mommy Jobs Online
Location: Carol Stream
Posted on: 02/20/2019

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Chicago RSS job feeds