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Customer Service / Sales Support

Company: Confidential
Location: Chicago
Posted on: April 18, 2019

Job Description:

Candidate is expected to build positive customer relationships and work effectively as part of the Customer Support Team. This requires frequent communication and regular face-to-face meetings with Customers, Sales, Finance and the Factory. Duties: Identify Supply/Demand mismatches and work with both customer and internal departments to align requirements. Proactively provide shipment and delivery schedule information to customers. Carry out order maintenance and ensure integrity of the order book. Communicate status of open / unprocessed orders to customers. Provide professional and responsive query resolution Co-ordinate order enquiries and expedites with relevant internal departments (Sales, Finance, Logistics, Factory) to improve performance to customer requirements. Investigate customer claims and facilitate satisfactory resolution. Process and track returns (RMAs) and communicate status to the customers. Meet with Customers on a periodic basis to continuously build positive relationship and align customer expectations with IR capabilities. Providing training and support to customers on new service tools and procedures Must Strive to: Be aware of both individual and departmental expected standards, objectives and targets and ensure that they are maintained. Actively participate in customer service team activities Requirements: Minimum 2 years experience in a Customer Service or Sales Admin role Ability to work under pressure and remain calm in challenging customer situations. Computer literate with good knowledge of Word, Excel, PowerPoint Capable of presenting in front of customers and small groups Good organizational/planning skills Second European language advantageous but not a prerequisite.

Keywords: Confidential, Chicago , Customer Service / Sales Support, Hospitality & Tourism , Chicago, Illinois

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