Product Training Specialist (Service Technician Trainer)

Company: Canon USA
Location: Itasca
Posted on: April 11, 2021

Job Description:

Location: US-IL-ItascaRequisition ID: 24667Category: Product SupportPosition Type: Full-TimeOverview

Responsible for all training programs and training outcomes. Determines the best instructional methods for each training session and tests trainees to measure learning progress. Develops, directs, plans, and evaluates training activities to meet the service organization's requirements, including participating as a subject matter expert and working/coordinating with the training team on curriculum development and conducting training needs assessments. Analyzes service training needs to determine requirements for new program development. Works independently, with guidance in only new or unusual situations.

Responsibilities

- Administers, organizes, and conducts training and educational programs in connection with printing industry hardware products.
- Determines the best instructional methods for each training session, and tests trainees to measure learning progress.
- Monitors routine and standardized training programs, assesses results and implements enhancements as needed.
- Develops, directs, plans, and evaluates training activities to meet the organization's service requirements, including participating as a subject matter expert and working/coordinating with the training team on curriculum development.
- Directs the classroom and trains Canon field service and support, independent dealers, self-maintainers, and third-party technicians in Product Technology Certification, service workflow procedures, and supporting software through stated objectives of curriculum.
- Conducts internal escalations, field visits or dealer visits to maintain field knowledge and acquire feedback on current training programs.
- Establishes and documents procedures for the completion of project tasks.
- Understands and responds to customer needs and requests.

Qualifications

Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience.
- Travel may be required, up to 20% with overnight stays (valid driver's license and acceptable driving record necessary).
- Instructional Training Techniques (ITT with Friesen, Kaye) within 6 months.
- Certified Technical Trainer + Classroom (CTT+ with Friesen, Kaye/CompTIA) within 1 year.
- Virtual Techniques.
- Color Management Professional (CMP with Idealliance) within 6 months.
- A+ and Network+ preferred.
- Must be able to lift up to 50lbs.

Company Overview

About our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Oc-- brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S.

Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more.

We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

If you are not reviewing this job posting on our Careers' site csa.canon.com/careers , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers .

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Posting Tags

#LI-EF1 #PM20 #CSACB

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Keywords: Canon USA, Chicago , Product Training Specialist (Service Technician Trainer), Human Resources , Itasca, Illinois