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Donor Recruitment Associate

Company: American Red Cross
Location: Chicago
Posted on: November 27, 2022

Job Description:

Use your passion for Inside Sales Support to support our Life-Saving Mission!
Join the Red Cross Biomed Team!
Are you looking to make a real difference?

Summary:
Function as a liaison between sponsor groups and donor recruitment staff. Serves as primary inside sales support for assigned Donor Recruitment District. Provide system support to assigned district to include confirmation of upcoming blood drives. Produce confidential correspondence and inter-departmental communications, handle incoming calls, distribute incoming and outgoing mail, coordinate meeting arrangements and regular correspondence with sponsors. Ensure district has appropriate sales collateral and blood drive collateral kits. Provide support, development and/or leadership guidance to all volunteers.

Responsibilities:

Confirms all information regarding blood drives with blood drive coordinators/blood drive sponsors and communicates details (refreshment requests, hold dates, hours of operation, staffing, directions, volunteer needs, collateral materials needed, special equipment, and cancellations) to production planning staff to help ensure the success of the blood collection effort.
Serves as a liaison between the customer and the appropriate staff. Handles customer inquiries and requests in a professional, courteous, helpful and timely manner.
Using approved templates and/or campaign materials may localize blood drive collateral (posters, flyers, table tents, paycheck stuffers, etc) to include location, date, time, goal, etc. Provides review and initiates applicable follow-up for the Print Cost Model and exceptions process.
Prepares and maintains all account files including correspondence, operational records, and customer surveys to ensure accurate documentation of blood drive activity.
Sends blood drive confirmations to blood drive coordinators/blood drive sponsors and Chapters on an annual, semi-annual, and/or quarterly basis.
Sends thank you notes to customers to help ensure the prospect for future customer activity.
Handles all inside sales support for assigned Recruitment District team.
Includes management of the donor pre-sign up process and report review with Reps for accuracy.
May manage High School scholarship tracking and check requests.


Qualifications:

Bachelor's degree in marketing, sales, communications or related field; or an equivalent combination of related education and experience required.
Microsoft Suites Experience preferred
Excel Proficiency preferred
Ability to work onsite at least 2 days per week preferred.
Minimum 1 years of experience in an office setting with extensive customer contact required.
Basic knowledge of computer office products, word processing, spreadsheet, database, and presentation applications highly desirable.
Must possess outstanding organizational and communication skills.
Effective problem-solving skills in managing multiple priorities.
A current valid driver's license and a good driving record are required.
The American Red Cross requires all new hires to be vaccinated against COVID-19 as a condition of employment. This means that all individuals working for the organization must be fully vaccinated against COVID-19 by the start of their employment OR have begun the vaccination process before their start date. Upon being offered a position, individuals will be required to submit proof of vaccination. If you are unable to be vaccinated due to medical or religious reasons, you may qualify for an exemption. If seeking an exemption, you will be required to submit documentation and your request must be approved before being hired.

Keywords: American Red Cross, Chicago , Donor Recruitment Associate, Human Resources , Chicago, Illinois

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