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Content Developer / Technical Writer

Company: Mediaocean--
Location: Chicago
Posted on: February 26, 2021

Job Description:

Mediaocean is the mission-critical platform for omnichannel advertising. Processing $150 billion in annual media spend, Mediaocean provides foundational software to connect brands, agencies, media, technology, and data. With AI and machine learning technology to control marketing investments and optimize business outcomes, Mediaocean enables end-to-end management of campaigns from planning, buying, and selling to analysis, invoices, and payments. Mediaocean employs 1,200 people across 20 global offices and is part of the Vista Equity Partners portfolio. Job Description What You Will Do: The Content Development team provides documentation such as quick cards, training agendas, and PowerPoint slides used in training sessions as well as online instructional content for all Mediaocean products. In addition, the team manages a learning center that enables clients to create custom eLearning videos, access instructional and technical documentation, recorded virtual sessions, and on-demand training. The team also manages an LMS, where assessments and fully interactive eLearning modules are hosted. This role will also sometimes require assisting the technical writing team. The Technical Writing team produces high-quality technical documentation that is essential to the overall success of the products. Responsibilities will include:

  • Translating technical documentation for end-user consumption.
  • Conducting needs assessments for instructional situations before finalizing design solutions and strategies.
  • Designing a curriculum or program that reflects an understanding of the diversity of learners and groups of learners.
  • Selecting and using a variety of techniques to define and sequence instructional content and creating consistent output in line with design standards.
  • Identifying and describing target population characteristics.
  • Developing instructional materials for internal and external audiences and modifying existing instructional materials in line with new product releases.
  • Evaluating and assessing instruction and its impact.
  • Creating and editing end-user technical documentation and online help.
  • Training other technical writers, content developers, staff, and clients on the use of Mediaocean products. Who You Are:
    • Minimum BA/BS required in Education, Instructional Design or related subject
    • 1-3 years of software platform instructional design or technical writing experience in the media, advertising, or enterprise software industries
    • Experience creating external training programs and applying creative methodologies (e.g., eLearning, webinar, recordings)
    • Proven expertise in technical writing, teaching or training, performance measuring, multimedia, curriculum and course development
    • Proficiency with multimedia authoring tools, such as Adobe Photoshop, Adobe Captivate, and Camtasia
    • Enthusiasm for training and the ability to present course material in a professional manner
    • Excellent writing skills, with the ability to convert technical or complex information into easily used and understandable text and illustrations
    • Strong interpersonal skills with mature, professional attitude and appearance
    • Strong influence-management, needs analysis, leadership, and collaboration skills
    • Self-starter with a strong ability to interact positively with inter-organizational groups and outside customer contacts
    • Solid attention to detail and follow-through skills
    • Excellent time management and organizational skills
    • Ability to complete multiple tasks and a high volume of work
    • Experience in s upporting translation for French and/or Spanish a plus We would hate to miss out on your application because you do not meet every requirement - transferrable skills and education will also be considered, so please do not hesitate to apply!

Keywords: Mediaocean--, Chicago , Content Developer / Technical Writer, IT / Software / Systems , Chicago, Illinois

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