Field Service Manager
Company: Pearce Renewables
Location: Chicago
Posted on: February 25, 2021
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Job Description:
PEARCE RENEWABLES / MAXGEN is the nation's largest independent
national service provider for the clean energy industry. Our
business focus is the planning, design, and construction of
electric vehicle (EV) charging and battery energy
infrastructure.Pearce--is a specialist in the market and serves
many of the major companies leading the electrification of
passenger and fleet vehicles. We offer comprehensive operations and
maintenance services for solar, battery energy storage, and EV
infrastructure owners and operators around the United States. The
company has a central operations center and a team of nation-wide,
highly trained technicians to provide in-the-field O&M services
for commercial, industrial, and utility customers and has a
distinguished reputation for safety and performance.Pearce also has
significant experience with the development, design, installation,
and maintenance of electric vehicle service equipment (EVSE) and
battery energy storage systems (BESS). As an OEM (original
equipment manufacturer) service provider to the largest EV charging
networks and the largest commercial BESS systems in operation today
and has amassed industry-leading experience with EVSE and BESS
installations.This combined experience and expertise brings our
customers unparalleled service, asset performance, and strong
partnership in the long-term care and operation of their energy
asset portfolios.SUMMARYThe EV Field Services Regional Lead /
Manager position is responsible for all service execution within
the market(s) to which he or she is assigned.--This position will
act as the first level of escalation for all direct field service
technicians and service partners working in the assigned
market.--This position will report to the EV Field Service
Leader.DUTIES and RESPONSIBILITIES* Lead a designated team of EV
field service technicians towards safely and efficiently servicing
our customers and meeting the stated service level agreements.*
Provide supervision of daily operations of field service
technicians in the market* Ensure that technicians and service
partners are equipped with all the knowledge, tools, and materials
to perform the jobs assigned* Assist in resource planning for the
assigned market and review daily schedules of field service
technicians* Enlisting service partners and building out our
service partner base within the market* Management of partner
network (to include, training, quality control, and audits)*
Address quality issues and work with our customers, manufacturers,
and other involved parties to see corrective actions* Assist in the
development of work procedures and training* Monitor work order
completion and closeout for services performed by field service
technicians* Service Level Agreement (SLA) management* Perform
technical work as required (either for on the job training or more
complex L2 technical jobs as required)EXPERIENCE and REQUIREMENTS *
Minimum 5+ years' experience in EV or Power industry Field Service
technical role* Minimum 1+ years' experience in a team leadership
role* Must have technical experience in power electronics or
related field* Understanding of electrical safe work practices*
Ability to share knowledge and mentor* Prior experience with EV
charging (preferred)* Excellent verbal, written, and presentation
communication skills* Strong leadership skills, independent
thinking, strong organizational and planning skills, excellent
analytical and problem-solving skills are essential* Ability to use
MS Office (Word, Excel, PowerPoint, Outlook, Teams)* Experience
with Salesforce or other Field Service Management platform
(preferred)* Self-starter with the ability to perform with very
little oversight while working within and fostering a team-oriented
environment* Ability to lead and influence in a matrix
organizationWORKING ENVIRONMENT* Field-based position with travel
up to 40% as needed* Routinely operates a computer and other office
productivity tools* Comfortable working outdoors and on job sites
in public areas* Occasionally move about and between company
offices for coordination with stakeholders* Frequently communicates
with employees, stakeholders, and customersWHAT WE OFFERWe offer a
positive and innovative culture with work/life balance,
opportunities for growth, competitive compensation/bonus structure,
and a comprehensive benefits package including health, dental,
vision, life insurances, PTO, and a 401k retirement plan.?Pearce
Renewables and MaxGen--believe in strength through diversity. We
are an equal opportunity employer. All aspects of employment
including the decision to hire, promote, discipline, or discharge,
will be based on merit, competence, performance, and business
needs. We do not discriminate on the basis of race, color,
religion, marital status, age, national origin, ancestry, physical
or mental disability, medical condition, pregnancy, genetic
information, gender, sexual orientation, gender identity or
expression, veteran status, or any other status protected under
federal, state, or local law.
Keywords: Pearce Renewables, Chicago , Field Service Manager, IT / Software / Systems , Chicago, Illinois
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