Field Service Manager

Company: Pearce Renewables
Location: Chicago
Posted on: February 25, 2021

Job Description:

PEARCE RENEWABLES / MAXGEN is the nation's largest independent national service provider for the clean energy industry. Our business focus is the planning, design, and construction of electric vehicle (EV) charging and battery energy infrastructure.Pearce--is a specialist in the market and serves many of the major companies leading the electrification of passenger and fleet vehicles. We offer comprehensive operations and maintenance services for solar, battery energy storage, and EV infrastructure owners and operators around the United States. The company has a central operations center and a team of nation-wide, highly trained technicians to provide in-the-field O&M services for commercial, industrial, and utility customers and has a distinguished reputation for safety and performance.Pearce also has significant experience with the development, design, installation, and maintenance of electric vehicle service equipment (EVSE) and battery energy storage systems (BESS). As an OEM (original equipment manufacturer) service provider to the largest EV charging networks and the largest commercial BESS systems in operation today and has amassed industry-leading experience with EVSE and BESS installations.This combined experience and expertise brings our customers unparalleled service, asset performance, and strong partnership in the long-term care and operation of their energy asset portfolios.SUMMARYThe EV Field Services Regional Lead / Manager position is responsible for all service execution within the market(s) to which he or she is assigned.--This position will act as the first level of escalation for all direct field service technicians and service partners working in the assigned market.--This position will report to the EV Field Service Leader.DUTIES and RESPONSIBILITIES* Lead a designated team of EV field service technicians towards safely and efficiently servicing our customers and meeting the stated service level agreements.* Provide supervision of daily operations of field service technicians in the market* Ensure that technicians and service partners are equipped with all the knowledge, tools, and materials to perform the jobs assigned* Assist in resource planning for the assigned market and review daily schedules of field service technicians* Enlisting service partners and building out our service partner base within the market* Management of partner network (to include, training, quality control, and audits)* Address quality issues and work with our customers, manufacturers, and other involved parties to see corrective actions* Assist in the development of work procedures and training* Monitor work order completion and closeout for services performed by field service technicians* Service Level Agreement (SLA) management* Perform technical work as required (either for on the job training or more complex L2 technical jobs as required)EXPERIENCE and REQUIREMENTS * Minimum 5+ years' experience in EV or Power industry Field Service technical role* Minimum 1+ years' experience in a team leadership role* Must have technical experience in power electronics or related field* Understanding of electrical safe work practices* Ability to share knowledge and mentor* Prior experience with EV charging (preferred)* Excellent verbal, written, and presentation communication skills* Strong leadership skills, independent thinking, strong organizational and planning skills, excellent analytical and problem-solving skills are essential* Ability to use MS Office (Word, Excel, PowerPoint, Outlook, Teams)* Experience with Salesforce or other Field Service Management platform (preferred)* Self-starter with the ability to perform with very little oversight while working within and fostering a team-oriented environment* Ability to lead and influence in a matrix organizationWORKING ENVIRONMENT* Field-based position with travel up to 40% as needed* Routinely operates a computer and other office productivity tools* Comfortable working outdoors and on job sites in public areas* Occasionally move about and between company offices for coordination with stakeholders* Frequently communicates with employees, stakeholders, and customersWHAT WE OFFERWe offer a positive and innovative culture with work/life balance, opportunities for growth, competitive compensation/bonus structure, and a comprehensive benefits package including health, dental, vision, life insurances, PTO, and a 401k retirement plan.?Pearce Renewables and MaxGen--believe in strength through diversity. We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Keywords: Pearce Renewables, Chicago , Field Service Manager, IT / Software / Systems , Chicago, Illinois