Technical Advisor

Company: Cefla
Location: Chicago
Posted on: February 25, 2021

Job Description:

The Technical Advisor reports to the Technical Support Manager. The applicant will be responsible for assisting dealers and customers with technical issues by remote support (mainly), on-site support (when needed), and installing equipment when requested. RESPONSIBILITIES* Solves technical problems for all medical equipment manufactured by Cefla with deep understanding of different systems interaction - software, hardware and infrastructure (network)* Keeps detailed records of all work done* Interacts with customers and dealers in order to address with technical difficulties, installations, software and network configuration etc.* Installs and un-installs x-ray systems and sub-systems at customer's facility to ensure full functionality according to specifications* Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem, coordinate problem resolution* Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action* Provides software configurations and troubleshooting as well as hardware configuration and servicing* Provides a communication link between the customer and the company to help ensure that effective service is provided to the customerYEARS OF EXPERIENCE* 3+ years of experience with IT and networking* 3+ years of experience with digital medical or dental equipment* Experience with x-ray installation, maintenance and trouble shooting* DICOM, PACSEDUCATION REQUIREDHigh School Diploma or Equivalent Required.--Bachelor's Degree PreferredJOB REQUIREMENTS* Customer Service oriented* Ability to function in a demanding customer oriented environment* Self-starter, decision maker, problem solver, and analyst* Team player with positive attitude* Availability to travel on short notice for extended periods of time* Attentive to details* Ability to manage concurrent tasks and responsibilities* Excellent oral and written communication skills* DICOM/PACS knowledge/experience* Ability to multi-task, troubleshoot, able to work in a fast paced environment* Strong prioritization based on urgency and time management skills

Keywords: Cefla, Chicago , Technical Advisor, IT / Software / Systems , Chicago, Illinois