Technical Advisor
Company: Cefla
Location: Chicago
Posted on: February 25, 2021
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Job Description:
The Technical Advisor reports to the Technical Support Manager.
The applicant will be responsible for assisting dealers and
customers with technical issues by remote support (mainly), on-site
support (when needed), and installing equipment when requested.
RESPONSIBILITIES* Solves technical problems for all medical
equipment manufactured by Cefla with deep understanding of
different systems interaction - software, hardware and
infrastructure (network)* Keeps detailed records of all work done*
Interacts with customers and dealers in order to address with
technical difficulties, installations, software and network
configuration etc.* Installs and un-installs x-ray systems and
sub-systems at customer's facility to ensure full functionality
according to specifications* Reviews performance reports and
documentation from customers and field representatives, and
inspects malfunctioning or damaged product to determine nature and
scope of problem, coordinate problem resolution* Analyzes review
and inspection findings to determine source of problem, and
recommends repair, replacement, or other corrective action*
Provides software configurations and troubleshooting as well as
hardware configuration and servicing* Provides a communication link
between the customer and the company to help ensure that effective
service is provided to the customerYEARS OF EXPERIENCE* 3+ years of
experience with IT and networking* 3+ years of experience with
digital medical or dental equipment* Experience with x-ray
installation, maintenance and trouble shooting* DICOM,
PACSEDUCATION REQUIREDHigh School Diploma or Equivalent
Required.--Bachelor's Degree PreferredJOB REQUIREMENTS* Customer
Service oriented* Ability to function in a demanding customer
oriented environment* Self-starter, decision maker, problem solver,
and analyst* Team player with positive attitude* Availability to
travel on short notice for extended periods of time* Attentive to
details* Ability to manage concurrent tasks and responsibilities*
Excellent oral and written communication skills* DICOM/PACS
knowledge/experience* Ability to multi-task, troubleshoot, able to
work in a fast paced environment* Strong prioritization based on
urgency and time management skills
Keywords: Cefla, Chicago , Technical Advisor, IT / Software / Systems , Chicago, Illinois
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