Sr Field Service Tech 2

Company: ABB Group
Location: Chicago
Posted on: April 10, 2021

Job Description:

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences. ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in electrification products, robotics and motion, industrial automation and power grids, serving customers in utilities, industry and transport & infrastructure globally. Continuing a history of innovation spanning more than 130 years, ABB today is writing the future of industrial digitalization with two clear value propositions: bringing electricity from any power plant to any plug and automating industries from natural resources to finished products. As title partner of Formula E, the fully electric international FIA motorsport class, ABB is pushing the boundaries of e-mobility to contribute to a sustainable future. ABB operates in more than 100 countries with about 135,000 employees. This position is preferred to be based in the Houston, TX area, other locations will be considered. Are you ready to join the best service team in industry? A better world begins with you. ABB is seeking a Demand Field Service Engineer for our Industrial Automation business, who will be responsible for supporting the full lifecycle of ABB distributed control system (800xA and Symphony) at ABB customer facilities (such as refineries, water systems , power generation units) under general supervision. This includes performing preventive and corrective maintenance, testing and troubleshooting of proprietary ABB hardware and software, as well as assisting with any projects, upgrades, new installations, and advanced services for the technician's assigned customer or region. This individual will be required to work independently or as part of a small site team to provide service for customers of ABB distributed control solutions. Your responsibilities

• Maintain ABB's suite of distributed control system (DCS) hardware and software. Handle customer questions about the state of the ABB system.
• Handle customer service related issues while fostering the customer relationship and working to solve technical problems on-site. Deal directly with, and communicate effectively with plant operators, plant management, 3rd party vendors, and other ABB personnel in support of service operations.
• Troubleshoot and repair equipment applying own technical knowledge and experience to resolve problems. Training on ABB products and services will be provided; however, a basic understanding of computer networks, computer software(operating systems) and DCS systems (architecture, project engineering and HMI/graphic creation) is required in order for the training to be beneficial. Recommend changes such as new equipment or modified procedures to improve performance and customer satisfaction. Conduct detailed inventories and inspections to determine necessary maintenance and repairs.
• Accurately document the work that is performed at a customer facility and/or project staging area. Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks. Assist in planning and coordinating team efforts. Often work non-standard schedules at field locations with exposure to varying environmental conditions.
• Perform field service operations that may involve unusual problems requiring strong technical skills. Conduct tests or experiments requiring selection and adaptation or modification of equipment and procedures. Record, compile and reduce data for analysis and assist in related assessment and preparation of reports. Construct prototype models, as requested. Your background
  • Basic qualifications: -Associates Degree or Bachelor's Degree and 1 year of professional work experience OR;
  • 3 to 5 years of experience in similar field or a special combination of education and experience and/or demonstrated accomplishments.
  • This position requires 80% travel on demand
  • Bachelor's Degree in Engineering and 1 year of professional work experience.
  • Candidates must know how to trouble shoot and install DCS systems, knowledge of ABB's Harmony/Symphony is a plus. More about us We look forward to receiving your application. If you want to discover more about ABB, take another look at our website .Equal Employment Opportunity and Affirmative Action at ABBABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: . As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-.Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to . Resumes and applications will not be accepted in this manner.

Keywords: ABB Group, Chicago , Sr Field Service Tech 2, IT / Software / Systems , Chicago, Illinois