Oracle CC&B Functional Designer/Business Analyst

Company: V-Soft Consulting Group, Inc
Location: Chicago
Posted on: April 11, 2021

Job Description:

Oracle CC&B Functional Designer/Business AnalystPrimary Location : Chicago, Illinois V-Soft Consulting is currently seeking Oracle CC&B Functional Designer/Business Analyst client in Chicago, Illinois. This is a contract position in logistics & supply chain industry. WHAT YOU'LL NEED:Education and Experience --

• Utilities industry (gas/electric) experience
• Business Analyst with 5-7 years of experience working directly with the Oracle Customer Care & Billing package (no specific module - generalist)
• Functional testing experience of different business processes in Oracle CC&B
• Consulting, requirements gathering, and solution design experience using Oracle CC&B. Knowledge, Skills and Abilities --
  • Possess strong oral and written communication skills to assist with presentations
  • Strong analytical skills are required. Should be able to understand end-to-end billing-related process flows within CC&B and to either solve directly or document and escalate any issues that are discovered
  • Strong skills in Microsoft Office (Excel, Word, PowerPoint, Visio, and Project)
  • General consulting experience - assisting with running workshops; defining requirements and mapping processes
  • Strong Communication Skills
  • Agile experience a plus
  • Writing designs in various functional areas (functional experience in any of the front office / back office/field areas) experience - such as:
  • Net Metering
  • Complex billing
  • Street light billing experience
  • Front Office (start/stop/transfer)
  • Customer Inquries
  • Complaints Management
  • Outage
  • Outbound Communication
  • IVR / eChannel. WHAT YOU'LL DO:Job Responsibilities:
    • Develop new process documentation
    • Create and present reports or presentations as requested by the Project Executive
    • Participate in workshops, design as-is flows, designed to-be flows, gather requirements (through customer interviews, JAD sessions, and review of project artifacts), ensure requirements align, perform a fit-gap analysis, and conduct a RICEF Inventory (Reports, Interfaces, Conversions, Enhancements, Forms)
    • Develop epics/features/user stories
    • Develop and/or update user and system documentation. V-Soft Consulting is a trusted partner with experience across diverse technology stacks to help business get IT done. What makes V-Soft different? Our expertise is derived from over 20 years of delivering world-class IT staffing, consulting, engineering and managed services to Fortune 1000 and mid-market companies in the U.S., Canada, and Asia. V-Soft is headquartered in Louisville, KY with strategic locations in India, Canada, and across the U.S., including Madison, Chicago, Denver, Harrisburg and Atlanta. V-Soft has been recognized among the top 100 fastest growing staffing companies in North America and is known for the ability to provide highly qualified consultants for any project at any scale. V-Soft has a wide variety of partnerships across diverse technology stacks, and holds such titles as MuleSoft Certified Delivery Resource, Oracle Gold Partner, ServiceNow Partner, Microsoft Partner, and Cisco Registered Partner, amongst many others. Like what you hear? Apply with V-Soft today! For more information or to view all our open jobs, please visit or call . - provided by Dice

Keywords: V-Soft Consulting Group, Inc, Chicago , Oracle CC&B Functional Designer/Business Analyst, IT / Software / Systems , Chicago, Illinois