DevOPS Certification & Deployment Test Engineer

Company: HCL Technologies
Location: Chicago
Posted on: January 17, 2022

Job Description:

DevOPS Certification & Deployment Test Engineer - Warrenville, ILL
Key Requirements:

• Quick and independent learner
• Ability to see the big picture
• Continuous improvement mindset
• Comfortable working in complex and demanding environments with high degree of change
• Experience working in advanced iterative methodologies such as Agile
• Responsible for Certification test planning and execution for network/field validation testing in a large telecommunications environment.
• End to End call flow testing of VoIP services which may require coordination with other teams (Domestic and International)
• Developing test scripts and plans; Perl and / or Shell scripting experience is a plus
• Experience with Unix and Linux such as gathering, analyzing, and troubleshooting networks
• UNIX/LINUX/Solaris and Windows -hands on experience managing a platform/server
• Applying OS patches and upgrades on a regular basis and upgrading administrative tools and utilities. Configuring /adding new services as necessary.
• Creating, changing, and deleting user accounts per request.
• Experience with Openstack, KVM, vmware and virtual environments, web technologies and scripting
• Experience in the interoperability testing of AND /OR resolve issues identified during testing
• Experience with quality and bug tracking systems? (Quality Center, JIRA, BMC remedy, etc)
• Experience with python, yang SSLl, TLD, ACL,Window Server
• In some cases, responsible for Tier 4 problem and troubleshooting/diagnosis and resolution
• Provide support to teams with customer cut-overs and migrations
• Provide Lab environment test support
• Understanding and debugging capabilities for SIP and WireShark traces/captures
• Test SIP call traces and SIP call flow
• Develop Method of Procedure for field implementation
• Attend project meetings to review system and test requirements
• Provide production and escalation support to Operations and Service teams
• Report and analyze Change Management activities across the VoIP network
• Conflict identification, exception approvals, freeze administration and emergency requests for all changes hitting the VoIP network.
• Track and report on Outage Remediation action items until completion
• Provide on-call support for after hour emergencies and exceptions
  Required Skills/Experience:
  
  • 5+ years of testing and field support experience in various VoIP/IMS and/or Mobility products and technologies with focus on Cloud / Openstack.
  • Strong Unix skills and knowledge of OpenStack, Ansible and relevant protocols for virtual services design including PHP, HTML, XML, Java, Python is a plus.
  • Tier 4 problem and troubleshooting/diagnosis and resolution experience.
  • Knowledge/experience with various protocols/architectures (SIP, H.323, IMS, T.38) wrt implementation, interworking, troubleshooting, and support
  • Hands-on operational and engineering experience with key VoIP and/or Mobility network element platforms: Metaswitch (ISBC), Nokia (ALU) IMS Platforms, VoIP Gateways, Sonus Gateways and Soft switches, BroadSoft Application Servers, and Ericsson, etc. is desirable
  • Experience with gathering, analyzing, and troubleshooting complex customer/network (VoIP and/or Mobility) sessions at the packet level, using tools such as Wireshark, Agilent, Tektronix, Netscope.
  • Strong written and verbal communications skills - required for working directly with vendors, customers, and manage/direct outage bridges.
  • Understand and able to configure voice gateways with registrar server and troubleshoot connectivity issues
  • Issue management and tracking (good project management and record keeping skills)
  • Knowledge of quality/bug tracking systems (i.e. Quality Center, TMATS) and testing processes
  • Testing and field support after hours may be needed
  • Understanding of the SIP protocol and IETF standards in support of VoIP services. Examples: RFCs 3261, 3262, 3264, 4566, etc.
  • Ability to work multiple tasks and work with varying degrees of priority
  • Ability to work under pressure with several deliverables
  • Experience working in large and small environments across multiple time zones
    Educational Requirements
    • Minimum Bachelor's degree in Computer, Telecom, or related technical field

Keywords: HCL Technologies, Chicago , DevOPS Certification & Deployment Test Engineer, IT / Software / Systems , Chicago, Illinois