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DevOPS Certification & Deployment Test Engineer

Company: HCL Technologies
Location: Chicago
Posted on: January 17, 2022

Job Description:

DevOPS Certification & Deployment Test Engineer - Warrenville, ILL
Key Requirements:

  • Quick and independent learner
  • Ability to see the big picture
  • Continuous improvement mindset
  • Comfortable working in complex and demanding environments with high degree of change
  • Experience working in advanced iterative methodologies such as Agile
  • Responsible for Certification test planning and execution for network/field validation testing in a large telecommunications environment.
  • End to End call flow testing of VoIP services which may require coordination with other teams (Domestic and International)
  • Developing test scripts and plans; Perl and / or Shell scripting experience is a plus
  • Experience with Unix and Linux such as gathering, analyzing, and troubleshooting networks
  • UNIX/LINUX/Solaris and Windows -hands on experience managing a platform/server
  • Applying OS patches and upgrades on a regular basis and upgrading administrative tools and utilities. Configuring /adding new services as necessary.
  • Creating, changing, and deleting user accounts per request.
  • Experience with Openstack, KVM, vmware and virtual environments, web technologies and scripting
  • Experience in the interoperability testing of AND /OR resolve issues identified during testing
  • Experience with quality and bug tracking systems? (Quality Center, JIRA, BMC remedy, etc)
  • Experience with python, yang SSLl, TLD, ACL,Window Server
  • In some cases, responsible for Tier 4 problem and troubleshooting/diagnosis and resolution
  • Provide support to teams with customer cut-overs and migrations
  • Provide Lab environment test support
  • Understanding and debugging capabilities for SIP and WireShark traces/captures
  • Test SIP call traces and SIP call flow
  • Develop Method of Procedure for field implementation
  • Attend project meetings to review system and test requirements
  • Provide production and escalation support to Operations and Service teams
  • Report and analyze Change Management activities across the VoIP network
  • Conflict identification, exception approvals, freeze administration and emergency requests for all changes hitting the VoIP network.
  • Track and report on Outage Remediation action items until completion
  • Provide on-call support for after hour emergencies and exceptions
    Required Skills/Experience:
    • 5+ years of testing and field support experience in various VoIP/IMS and/or Mobility products and technologies with focus on Cloud / Openstack.
    • Strong Unix skills and knowledge of OpenStack, Ansible and relevant protocols for virtual services design including PHP, HTML, XML, Java, Python is a plus.
    • Tier 4 problem and troubleshooting/diagnosis and resolution experience.
    • Knowledge/experience with various protocols/architectures (SIP, H.323, IMS, T.38) wrt implementation, interworking, troubleshooting, and support
    • Hands-on operational and engineering experience with key VoIP and/or Mobility network element platforms: Metaswitch (ISBC), Nokia (ALU) IMS Platforms, VoIP Gateways, Sonus Gateways and Soft switches, BroadSoft Application Servers, and Ericsson, etc. is desirable
    • Experience with gathering, analyzing, and troubleshooting complex customer/network (VoIP and/or Mobility) sessions at the packet level, using tools such as Wireshark, Agilent, Tektronix, Netscope.
    • Strong written and verbal communications skills - required for working directly with vendors, customers, and manage/direct outage bridges.
    • Understand and able to configure voice gateways with registrar server and troubleshoot connectivity issues
    • Issue management and tracking (good project management and record keeping skills)
    • Knowledge of quality/bug tracking systems (i.e. Quality Center, TMATS) and testing processes
    • Testing and field support after hours may be needed
    • Understanding of the SIP protocol and IETF standards in support of VoIP services. Examples: RFCs 3261, 3262, 3264, 4566, etc.
    • Ability to work multiple tasks and work with varying degrees of priority
    • Ability to work under pressure with several deliverables
    • Experience working in large and small environments across multiple time zones
      Educational Requirements
      • Minimum Bachelor's degree in Computer, Telecom, or related technical field

Keywords: HCL Technologies, Chicago , DevOPS Certification & Deployment Test Engineer, IT / Software / Systems , Chicago, Illinois

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