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Systems Administrator

Company: Spectrum Science
Location: Chicago
Posted on: May 16, 2022

Job Description:

Job DescriptionSpectrum is seeking a skilled Systems Administrator to support the organization's environment. The systems administrator will be responsible for provisioning, installing, configuring, monitoring, and supporting PC and Mac equipment. They will also support the company's on-prem and cloud infrastructure, including operating systems (Windows and Mac), network services and infrastructure (Cisco Meraki), storage (SharePoint), virtualization (Hyper-V), hardware, backups, etc. Additionally, the person will be leading the helpdesk team (external partner) and manage the ticketing system to ensure all support/troubleshoot requests are handled properly and solved accordingly, and also be part of IT projects that will involve communicating with our IT partners. This position is an excellent opportunity for a systems administration career with room for professional growth in a cooperative and collaborative environment. The job location will be remote with the possibility of travelling to any of the company's offices if on-site support is needed.Responsibilities:

  • Maintain essential daily IT operations, including operating systems, security tools, applications, servers, email systems, laptops, software, and hardware.
  • Install and upgrade computer components and software, manage virtual servers, and integrate GPOs.
  • Lead helpdesk support efforts and work with the support partner on making sure all OS, applications, laptops, and related equipment problems are resolved in a timely manner with limited disruptions.
  • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
  • Ensure security and efficiency of IT infrastructure.
  • Set up user accounts, workstations (Dell and Mac computers), and tablets (iPad).
  • Enable faster and smarter business processes and implement analytics for meaningful insights
  • Work closely with other departments (internal) and partners (external) for collaborating IT projects status, activities, and achievements.
  • Handle on-boarding and overview tasks for new hires.
  • Handle off-boarding process with equipment retrieval follow ups.
  • Participate in research and development initiatives and helps in the implementation of new technologies.
  • Maintain currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.
  • Provide individual and/or group instruction and training to staff on new or updated technologies.
  • Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
  • Other duties outlined by the IT Director.Daily and Monthly Responsibilities:
    • Meet and interact with the helpdesk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed
    • Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly
    • Maintain internal infrastructure requirements including, laptop, servers, printers, phones, security updates, support internet, LANs, WANs, and network segments
    • Perform routine/scheduled audits of the systems, including all backupsSkills and Qualifications
      • Minimum 4-5 years of overall IT experience, with 1-2 years of them specifically in systems administration.
        • Working knowledge of virtualization (Hyper-V).
        • Strong knowledge of systems and networking software, hardware, and networking protocols
        • Experience with scripting and GPOs.
          • Experience with or knowledge of programming languages and operating systems; Windows 10, Windows Server 2012 R2 and up, Mac OSX (Catalina and up), system performance-monitoring tools, Active Directory, Azure, etc.
          • Experience in project management and cloud computing (specifically Microsoft Azure), and enterprise backup and recovery procedures.
          • Creating volumes, assigning to servers and remote replication.
          • Basic knowledge of MFA and its tools (Cisco DUO in particular).
          • Basic knowledge of conferencing applications (Zoom meeting, Zoom Rooms, Teams, and Cisco WebEx).
          • Detail-Oriented.
          • Dedicated to work.
          • Communication skills.
          • Time management skills.
          • Patient and professional demeanor, with a can-do attitude.
          • Excellent critical thinking and problem-solving skills.
          • Ability to prioritize a wide range of workloads with critical deadlines.
          • Ability to work independently and with teams.
          • Ability to explain technical concepts to inexperienced users.
          • Ability to provide support outside of working hours to resolve emergency issues promptly.
          • Ability to travel for work when needed.Preferred Qualifications
            • Knowledge of Cisco voice systems (CUCA and CUCM).
            • Knowledge of Cisco Meraki
            • Knowledge of MimecastEducation
              • Relevant Associate or bachelor's degree in Computer Science, Information Technology, or Information Systems.
              • Professional IT certificates (preferred).Job Location:
                • Remotely with a chance to travel to any of the company's offices as needed.You choose where you work. We are a hybrid work environment with options to work in one of our four offices (DC, NYC, Chicago and Atlanta), remotely anywhere in the United States, or a combination.Spectrum is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Powered by JazzHRN0AmwPU0CS

Keywords: Spectrum Science, Chicago , Systems Administrator, IT / Software / Systems , Chicago, Illinois

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