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Technical Sales and Solutions Engineer

Company: FC LLC
Location: Chicago
Posted on: November 26, 2022

Job Description:

Technical Sales and Solutions Engineer Are you someone who likes to always be on the go? Do you love technology and understanding how it works? How about using these passions to create dynamic solutions for customers? Our Technical Sales and Solutions (TS&S) team is looking for a driven and energetic solutions engineer to help us develop, pilot and launch our products in variety of vertical markets, including schools, hospitals, stadiums, amusement parks, and casinos. We are a mission-driven company, and we are looking for someone who shares our passion for making a real difference in society - saving lives and increasing quality of life wherever people gather.As a key interface between customers and the sales team, each solutions engineer plays a critical role in ensuring that our customers understand our products and that we understand our customers.You will serve as an expert in all aspects of our current and emerging products, be responsible for leading actions from pre-sale to deployment, supporting launch activities, providing expertise in product applications, defining customer solutions, and gathering feedback. You will work collaboratively with the rest of the team to provide support for pilots, trials, trade shows and events, installations, collecting data and providing critical feedback to our engineering and product managers. Success in the Role: What are performance outcomes over the first 6-12 months you will work toward completing? In the first 30 days you will: Begin the client's Express Technical TrainingBegin to support and help close top tier opportunities in the Region Within 3 months you will: Be taking the initiative in group and independent situations to ensure we, you and your customer are set up for successBe developing strong interpersonal relationships with teammates, sales executives, customer success managers and other members of our revenue organizationHave a strong understanding of the regional sales team's top tier pipeline and strategy, and have outlined a plan on how to support quota for that quarterHave a strong understanding of the technical requirements of our productsHave trained at least five customers' security staff on how to properly operate and staff the our productsHave the understanding and confidence to lead proof of concept, demo or pilot for opportunities in various verticalsHave conducted a site surveys and developed a concept of operations plans for at least one 2-5 system dealBe excited about taking on more responsibility over time By the end of your first year, you will: Have a complete understanding of the regional sales team's pipeline for that quarter and be actively contributing to all deals within your sub-regionHave led proofs of concept, demos and pilots in most or even all major verticals, including sports & entertainment, healthcare, and schools.Have led 2-4 complex deployments at strategic customers such as sports stadiums, large school districts and regional healthcare networks The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? Sales Support: Ensure regional teams meet quarterly sales quotas, conduct POCs, demos and pilots as required, ensure all assigned opportunities in SFDC that go from Solution & Proposal Phase to Negotiation Phase have required TSS Inputs Solution Development: Conduct site surveys, prepare ConOps Development for mid-range system deploymentsCreate and submit proposals Technical Expertise: Graduate from technical training within 45 days of start and be able to successfully troubleshoot 75% of technical issues within 3 months, be able to answer questions on system capabilities and limitations, speak to and answer questions on integrations capabilities Operational Security ExpertiseGain operational knowledge of performing arts centers, casinos, tourist attractions, as well a deep understanding of the broader landscape of K-12 schools, healthcare and sports customers Project ManagementLead strategic deployments of Express to include coordinating logistics, requesting personnel, creating clear timelines and tasks, and communicating with customer Cross Functional Team Engagement and LeadershipParticipate in TSS and regional sales team meetings, supporting all regional CSMs, regional channel mangers, regional field marketing managers and Express product managers and technical support staff Travel: Solutions Engineers travel 75% of the time minimally and are expected to work some nights and weekends, as those are when many of our customers are at peak operation What is the leadership like for this role? What is the structure and culture of the team? You will be joining the Technical Sales and Solutions team. The 10+ person team is comprised of 8+ engineers and one Program Director and sits within the Revenue organization. This role reports to the Director of Technical Sales and Solutions. The team culture is one based on building trust and collaboration, with a commitment to ongoing development through our core values of kindness, authenticity, courage, drive and fun! Where is the role located? The location of this role is Chicago, Illinois. Benefits If you want to solve one of the most difficult issues of our time and save lives doing it, you want to work at here. We are passionate, knowing that what we do and how we do it can affect life or death situations for our customers. Here, you will have unparalleled exposure to all aspects of our business, working with a talented team that shares our vision for a safer world. If you are inspired by invention and gain satisfaction from seeing how your work impacts the bigger picture, we will be a great fit. Equity is an important component of every compensation package Tuition reimbursement Flexible work environment Unique culture Medical and dental insurance 401(k) plan Unlimited vacation policy $300 per quarter to spend on the perks that are most meaningful to you $5100 per year in tuition reimbursementJob Type: Full-timePay: $100,000.00 - $125,000.00 per yearBenefits: 401(k) Dental insurance Health insurance Paid time off Tuition reimbursement Vision insuranceSchedule: 8 hour shift Monday to Friday Weekend availabilityApplication Question(s): What is your experience integrating technology (pref security) into populated environments, including checkpoints? Do you have any experience with video surveillance, access control, face recognition systems, metal detectors , x-ray or trace systems? What is your experience integrating complex hardware solutions and communicating product features and to customers at varying levels? Do you have experience with custom software applications in Microsoft windows, Linux and smartphone/tablet environments? Where have you had exposure to sales quotas, proposal writing and sales negotiations/close? Do you have experience with wiring diagrams, schematics and diagnostic test procedures? Are you a US Citizen? Are you a Military Veteran?Willingness to travel: 75% (Required)Work Location: On the road

Keywords: FC LLC, Chicago , Technical Sales and Solutions Engineer, IT / Software / Systems , Chicago, Illinois

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