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ServiceNow Developer

Company: IT Avalon
Location: Chicago
Posted on: November 27, 2022

Job Description:

The primary responsibility of the ServiceNow Developer is to develop ServiceNow into an automation hub for IT and Business applications. This involves the coding, configuration, and ongoing maintenance of the ServiceNow platform supporting key applications including, GRC, CSM, ITSM, ITBM, Integration Hub, Flow Designer, App Engine, Event Management and Orchestration. The ServiceNow Developer reports directly to the Director of IT Shared Services, be counted on to collaborate with developers and administrators who are enhancing their development skills, in a team environment.

Essential Functions:

Customize ServiceNow configurations, including custom scripts, workflows, and orchestration activities.
Develop external application integrations using Web Services, as well as communication through the MID server using PowerShell, Node.js, and JDBC.
Develop clear and concise technical and process documentation, making use of the knowledgebase module within ServiceNow.
Develop Service Portal widgets.
Utilizes available programming methodologies and languages and adhere to coding standards, procedures and techniques while contributing to the technical code documentation
Work with business & IT users to identify and refine business requirements and workflows, as well as determine where ServiceNow can fit into business processes to improve services
Activate plugins, work with UI & data policies, business rules, access control levels, alerts & notifications, import & update sets
Create ServiceNow reports, dashboards & homepages.
Utilize Performance Analytics to collect historical data.
Coordinate application and platform upgrades across multiple instances.
Communicate process changes, enhancements, and modifications verbally or through written documentation to management, staff, and other employees so that issues are well understood as they are resolved.

Required Experience:

ServiceNow System Administration certification and/or ServiceNow Application Development certification
2+ years of experience as a ServiceNow Administrator or 1-plus year as a ServiceNow Developer, configuring core ServiceNow ITSM, ITOM, CSM, GRC and ITBM applications.
1-plus years of scripting experience (e.g.: Javascript, Jelly, XML, HTML, Node.js, etc.).
Excellent written and verbal communication skills.
Demonstrated understanding of the technologies relevant to ServiceNow APIs, including SAML, SSO, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP and FTPS.

Preferred Skills & Education:

Bachelors degree in Computer Science, Information Services, or related field.
Web portal development skills (e.g., HTML, CSS, AngularJS, bootstrap, etc.).
ITIL Certification and/or exposure to ITIL v4, specifically in incident, problem and change management.
Experience working within the ServiceNow Agile application.

Why our client?

  • Onsite training and ongoing career development.
  • Competitive pay.
  • Comprehensive benefits package.
  • Internal advancement opportunities for high performers.
  • Global opportunities.
  • Casual dress & many perks.
  • Diverse and Inclusive environment.
  • Opportunities to impact the world around you through our 360 sustainability initiatives.

    Important Notice to US Applicants:

    Our client is an at-will employer.

    We are an Equal Opportunity Employer.

    Please view Equal Opportunity Posters provided by the OFCCP.


Keywords: IT Avalon, Chicago , ServiceNow Developer, IT / Software / Systems , Chicago, Illinois

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