Staff Technical Writer - Cloud Infrastructure and Operations (Remote US)

Company: Splunk
Location: Chicago
Posted on: January 27, 2023

Job Description:

Staff Technical Writer - Cloud Infrastructure and Operations (Remote) Apply your talent and experience as a member of the Splunk doc team! Join an outstanding group of writers and editors who craft high-quality content for internal and external users of Splunk software. We wrote The Product is Docs (https://www.splunk.com/en_us/blog/splunklife/the-product-is-docs-second-edition-available-now.html) , we created the Splunk Style Guide (https://docs.splunk.com/Documentation/StyleGuide/current/StyleGuide/Howtouse) , and we meet regularly as a group to improve our skills and share our knowledge with each other. We engage with our peers throughout the profession to challenge assumptions and provoke discussions about the best ways to develop information, communicate with customers, and address challenges in the industry.We strive to make Splunk docs the best in the business, and we're seeking someone with a similar drive to write documentation for our internal cloud infrastructure and operations teams. You'll write the documentation that helps technical operations engineers, NOC staff, incident response teams, and other groups keep our cloud-based services fully operational for customers.You'll need to have a demonstrated ability to write concise and accurate documentation that allows technical operations staff to quickly diagnose and remediate issues. You should understand Site Reliability Engineering methods and processes, including runbooks, root cause analyses, and post-incident response documents, and be familiar with the applications that teams use to manage container-based software deployments. You should be collaborative, curious, and persistent, with a proactive approach to delivering results.Responsibilities

• Write clear and accurate documentation that enables operations staff to effectively and efficiently operate our cloud software infrastructure.
• Create and maintain content in Atlassian Confluence. Familiarity with both the new and older Confluence editors is a plus.
• Work closely with project managers and other writers to define documentation requirements and project schedules.
• Discuss technical details and solve problems with system administrators, incident management teams, and your fellow technical writers every day.
• Follow an established style guide and work with editors to create the best possible documentation for internal cloud infrastructure and operations professionals.Preferred qualifications
  • 3+ years experience working with subject matter experts to write documentation for IT and operations environments
  • Experience documenting software systems that are configured through REST API endpoints and command-line interfaces, as well as a GUI.
  • Basic familiarity with data formats such as JSON, CSV, and YAML.
  • Ability to diagram processes using tools such as LucidChart or Gliffy.
  • Familiarity with software and compliance frameworks.
  • Samples that showcase your best work.Other relevant skills
    • Knowledge of Splunk software and use cases.Splunk's Hiring Practices Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges. We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Click here (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) to review the US Department of Labors EEO is The Law notice. Please click (https://drive.google.com/open?id=1vh3OeJmpd3C8hzvm7OPdkLFIZ3EptFiD) here to review Splunks Equal Employment Opportunity Policy Statement. If you need assistance or an accommodation to apply or during the hiring process, please let us know by completing our Accommodation Request form (https://docs.google.com/forms/d/e/1FAIpQLScZzhp_ZuzWfdqQhUMKK78XZidv2e9p-rNfQ8HWnzr1Hdr2Ag/viewform) . Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here (https://www.splunk.com/en_us/legal/privacy/career-site-privacy-policy.html) to review Splunks Career Site Privacy Policy.Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here (https://www.splunk.com/content/dam/splunk2/en_us/pdfs/careers/equal-employment-opportunity-policy-statement.pdf) to review Splunks Pay Transparency Nondiscrimination Provision.Splunk is committed to the health and safety of our employees and customers. Splunk is impacted by the mandates outlined for U.S. Government contractors in President Bidens Path out of the Pandemic: COVID-19 Action Plan (https://www.whitehouse.gov/covidplan) . As a result, Splunk requires U.S. employees, whether assigned to an office or 100% remote, to provide proof of full vaccination, as defined by the CDC. Splunk provides reasonable accommodations for employees who have qualifying medical or religious reasons.Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunks website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk. Note: Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out below, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and benefits, and may be eligible for equity. Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off, an ESPP and much more! Learn more about our comprehensive benefits and wellbeing offering here (https://splunkbenefits.com/int) . Base Pay Range SF Bay Area, Seattle Metro, and New York City Metro Area Base Pay Range: $100,000 - 137,500 per year California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts Base Pay Range: $94,400 - 129,800 per year All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area. Base Pay Range: $84,800 - 116,600 per year About SplunkSplunk was founded to pursue a disruptive new vision: make machine data accessible, usable and valuable to everyone. Machine data is one of the fastest growing and most complex areas of big datagenerated by every component of IT infrastructures, applications, mobile phone location data, website clickstreams, social data, sensors, RFID and much more.Splunk is focused specifically on the challenges and opportunity of taking massive amounts of machine data, and providing powerful insights from that data. IT insights. Security insights. Business insights. Its what we call Operational Intelligence.Since shipping its software in 2006, Splunk now has over 13,000 customers in more than 110 countries around the world. These organizations are using Splunk to harness the power of their machine data to deepen business and customer understanding, mitigate cybersecurity risk, prevent fraud, improve service performance and reduce costs. Innovation is in our DNA from technology to the way we do business. Splunk is the platform for Operational Intelligence!Splunk has more than 2,700 global employees, with headquarters in San Francisco, an office in San Jose, CA and regional headquarters in London and Hong Kong.Weve built a phenomenal foundation for success with a proven leadership team, highly passionate employees and unique patented software. We invite you to help us continue our drive to define a new industry and become part of an innovative, and disruptive software company.Benefits & Perks: Wow! This is really cool!SF OnlyMedical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO, sick leave, stocked micro kitchens in Splunk offices, catered lunches on Mondays, catered breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQs, soccer, Fun Fridays.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Non SFMedical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO and sick leave. Our work environments vary by location however we believe in hosting amenities and fun activities to fuel our energy. You may find fully stocked micro kitchens, catered lunches on Mondays and breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQs, soccer and Fun Fridays.This isnt a job its a life changer are you ready?Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labors EEO is The Law notice. Please click here to review Splunks Affirmative Action Policy Statement.Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunks Pay Transparency Nondiscrimination Provision.Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunks website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.To check on your application click here.

Keywords: Splunk, Chicago , Staff Technical Writer - Cloud Infrastructure and Operations (Remote US), IT / Software / Systems , Chicago, Illinois