Technical Writer

Company: Mi-Jack Products
Location: Markham
Posted on: January 28, 2023

Job Description:

Job Purpose:

Review and research new crane systems technology and maintenance requirements in order to develop new operator and maintenance documentation to support crane customers.

Essential Functions:

• Creation of technical documentation regarding operation and maintenance of cranes
  
• Documenting the specifications, design, features and operation of applications
  
• Layout and design of documents using document creation software following the Mi-Jack Products style.
  
• Interviewing engineers, applications developers, technical resource personnel, vendors, and sales personnelto ensure the accuracy of all documentation developed.
  
• Based on interviews, create a document to allow customers to both operator and maintenance their crane equipment.
  
  Additional Responsibilities:
  
  
  • Apply hands-on expertise and knowledge of the structure, electrical and hydraulic systems of cranes in order to write up operational and maintenance procedures for crane manuals.
    
  • Apply technical knowledge of Autodesk Vault process control system to aid in gathering schematics and research crane components based on Bills of Material.
    
  • Apply technical knowledge of Epicor system to acquire bills of material for cranes in order to conduct research for documentation purposes.
    
  • Understand and apply knowledge of schematics to assist in documentation and procedural write-ups.
    
  • Follow departmental structures and procedures to ensure efforts are streamlined and no duplication of effort occurs.
    
    Qualifications Guidelines
    
    Experience/Training/Education:
    
    Required: 3+ years in a heavy equipment setting. Must have advanced writing and editing skills.
    
    Desired: Mechanical aptitude and knowledge of the manufacturing of cranes and crane systems. Bachelor's degree in English or equivalent work experience in a manufacturing business office setting with knowledge of computer systems and Microsoft Office products.
    
    Knowledge/Skills/Abilities:
    
    The ability to communicate complex information clearly and concisely. Must have excellent interpersonal skills in order to elicit detailed information from subject-matter experts (for example, engineers, systems developers and vendors), and also liaise with the Sales personnel to extract end user requirements when applicable. They also need to be adept in document creation using applications such as Acrobat, Microsoft Word and Power-Point.
    
    Physical and Environmental Elements:
    
    This is primarily an office classification and employees work in an office with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances. Finger dexterity is needed to access, enter and retrieve data using a computer keyboard, typewriter keyboard or calculator and to operate standard office equipment. Must be able to speak clearly and communicate clearly in English. The position occasionally bends, stoops, reaches, pushes and pulls drawers to retrieve and file information and lifts and carries reports, records, and other materials that typically weigh less than 30 pounds. In addition, the position requires going on the plant floor to photograph equipment and interview assembly personnel.
    
    Special Requirements/Certification:
    
    None.
    
    Lanco is an equal opportunity employer. All employment-related decisions, including but not limited to hiring, compensation, promotion, discipline (including termination), evaluation, training and development opportunities, etc., are made without discrimination on the basis of race, color, sex, sexual orientation, gender-related identity, pregnancy, national origin, ancestry, religion, age, military status, protected disability, citizenship, genetic information or any other category protected by applicable law.

Keywords: Mi-Jack Products, Chicago , Technical Writer, IT / Software / Systems , Markham, Illinois