Application Support - Technical Operations Specialist (TOPS)

Company: Interactive Brokers Group, Inc.
Location: Chicago
Posted on: March 20, 2023

Job Description:

Join the Interactive Brokers Team!
Interactive Brokers Group has been consistently at the, starting with the invention of the first floor-based handheld computer in 1983 and we pride ourselves on being primarily a technology company. We continue to challenge the status quo and push boundaries to offer the best trading platform with the most sophisticated features all for the lowest cost to our customers. Software development is the lifeblood of our firm, and it shows in our stellar brokerage platform. We offer award-winning desktop, mobile and web applications which provide our clients with the tools they need to be successful. Interactive Brokers Group, Inc. (IBKR); is rated #1 - Best Online Brokers 4 years in a row by Barron's , (read more)
IBKR is looking for an individual to join our Technical Operations team in Greenwich, CT. In order to provide the best online trading experience in the world, Interactive Brokers software, systems, and other crucial business technology must be maintained, monitored and supported at all times with locations across the globe with vigilance, tenacity and precision. To achieve that goal, Interactive Brokers maintains a small team of cross-trained and exceptionally responsible individuals unbound to one specific skill or discipline. With bushido spirit, these operators develop tools, systems and solutions to ensure the correct function of the various systems encompassing Interactive Brokers' platform. The operators gain experience and provide additional value working under the expert direction of senior trade, skill and industry experts to resolve complex issues with specific technology, hardware and software components.
What will you do:

• 
  
• Monitor all aspects of the Interactive Brokers global brokerage system
  
• Analyze, address, escalate and resolve brokerage system operational issues
  
• Communicate with exchanges to configure, test, and implement new trading technologies
  
• Work with our developers to design new and improved existing brokerage processes
  
• Design and develop new monitoring and automation processes
  
• Act as primary escalation point for any and all technicalissues
  
  What you will need:
  
  • 
    
  • Bachelors degree or apprenticeship in a technical discipline combined with professional experience
    
  • In-depth knowledge of computers, networks and technology in general
    
  • The ability to analyze and solve problems promptly and accurately
    
  • Willingness to work shifts and weekends
    
  • Strong English communication skills
    
    Good to have:
    
    • 
      
    • Prior Experience in a Technology Position
      
    • Experience with Unix / Linux style command line interfaces
      
    • Prior experience with scripting languages (e.g. Shell, Perl, Python)
      
    • A keen desire to explore and learn new concepts, systems and technologies
      
      Company Benefits & Perks
      
      
      • 
        
      • Competitive salary, annual performance-based bonus and stock grant
        
      • Retirement plan 401(k) with competitive company match
        
      • Excellent health and welfare benefits including medical, dental, and vision benefits
        
      • Wellness screenings and assessments, health coaches and counseling services through Employee Assistance Program (EAP)
        
      • Paid time off and a generous parental leave policy
        
      • Daily company paid lunch and a fully stocked kitchen with healthy options for breakfast and snack
        
      • Corporate events including team outings, dinners, volunteer activities and company sports teams
        
      • Education reimbursement and learning opportunities
        
      • Modern offices with sit/stand desks and multi-monitor setups
        
        

Keywords: Interactive Brokers Group, Inc., Chicago , Application Support - Technical Operations Specialist (TOPS), IT / Software / Systems , Chicago, Illinois