Field Service Engineer
Company: TRUMPF
Location: Chicago
Posted on: March 20, 2023
Job Description:
How brave are you? We are a high-tech company providing machine
tools and laser technology, and are looking for people who can face
new challenges with a fresh mind. As an independent family company,
we offer you the freedom and trust to put your brave ideas into
practice. With you on board, we would like to power ahead with the
digital networking of the manufacturing industry. Our passion and
creative drive ensure that we are an innovative force - across the
globe at over 70 TRUMPF locations. This position is responsible
for, resolving technical and operational problems for customers and
Field Service Engineers remotely by utilizing proper diagnostic
resources. Work closely with other Product Support Engineers,
Administrative Assistance, Schedulers and Regional Managers. This
opportunity reports into our Farmington, CT office and is offered
as 50% remote. Principle Duties & Responsibilities
- Approximately 50% of time will be focused on phone support
assisting both customer and Field Service Engineers
- At least 5% of time will be focused on field service support,
attending training classes or hosting training classes on campus
will be required. Travel is required through North America.
- Utilize remote diagnostics capabilities to assist and help fix
customers machines. Work with service schedulers for coordinating
correct field support
- Understand technical documentation, schematics and blue prints
to utilize them during telephone support
- Utilize SIS Software system to correctly create and enter
missions
- Update and close cases/missions upon review and completion of
service calls
- Working knowledge of SAP software and other computer skills as
required by position.
- Maintain communication with customers, Field Service Engineers
and other TRUMPF Inc. personnel in a professional manner
- Interface with TRUMPF Inc. departments as necessary to obtain
answers to technical problems
- Report discrepancies, unresolved or recurrent problems to the
Supervisor or Manager
- 24/7 and after hours shifts will be
required.ExperienceKnowledge of TRUMPF products is a plus. Minimum
three years prior experience or equivalent in customer
service/technical concentration is preferred. Must be able to lift
up to 50lbs.EducationTwo year technical school degree with
concentration in Engineering principles or suitable combination of
education and work experience.TRUMPF is an Equal Opportunity
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, citizenship,
disability, veteran status, or other protected class.
Keywords: TRUMPF, Chicago , Field Service Engineer, IT / Software / Systems , Chicago, Illinois
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