Cisco Meraki- Technical Support Regional Director
Company: Cisco
Location: Chicago
Posted on: March 20, 2023
|
|
Job Description:
Regional Director, Support
As a Regional Director within Cisco Meraki Support, you will lead
teams that provide quality technical support to our growing client
and partner base. Our first-line managers, as well as our support
engineers, are foremost problem-solvers who are passionate about
networking and helping others. Meraki Support seeks a hardworking,
enthusiastic, and expert individual to lead our regional support
organization as we strive to deliver an indispensable customer
support experience. We're looking for people who take pride in
excellent work and can guide and learn from those around them.
In addition to keeping your regional support teams running
smoothly, you will also be intimately involved in the strategic
growth and direction of the support team personnel and critical
initiatives. Our people are deeply important here at Cisco Meraki.
Regional Directors are expected to identify, develop, and nurture
hardworking Support Leaders. Touted as one of Cisco's most
successful acquisitions, Meraki is an exciting place to be. If this
is you, we'd love to hear from you!
Responsibilities
Qualifications
Why Cisco Meraki:
We connect everything: people, processes, data, and things. We
innovate everywhere, taking ambitious risks to craft the
technologies that give us connected cities, connected cars, and
handheld hospitals. And we do it in style with unusual
personalities who aren't afraid to change how the world works,
lives, plays, and learns. We are encouraging leaders, tech geeks,
pop culture aficionados, and we even have a few purple-haired rock
stars! We celebrate the creativity and diversity that fuels our
innovation. We are dreamers and we are doers. We Are Cisco
Meraki.
At Cisco Meraki, we're challenging the status quo with the power of
diversity, inclusion, and collaboration. When we connect different
perspectives, we can imagine new possibilities, encourage
innovation, and release the full potential of our people. We're
building an employee experience that includes appreciation,
belonging, growth, and purpose for everyone.
Cisco is an Affirmative Action and Equal Opportunity Employer and
all qualified applicants will receive consideration for employment
without regard to race, color, religion, gender, sexual
orientation, national origin, genetic information, age, disability,
veteran status, or any other legally protected basis. Cisco will
consider for employment, on a case by case basis, qualified
applicants with arrest and conviction records.
Message to applicants applying to work in the U.S.:
When available, the salary range posted for this position reflects
the projected hiring range for new hire, full-time salaries in U.S.
locations, not including equity or benefits. For non-sales roles
the hiring ranges reflect base salary only; employees are also
eligible to receive annual bonuses. Hiring ranges for sales
positions include base and incentive compensation target.
Individual pay is determined by the candidate's hiring location and
additional factors, including but not limited to skillset,
experience, and relevant education, certifications, or training.
Applicants may not be eligible for the full salary range based on
their U.S. hiring location. The recruiter can share more details
about compensation for the role in your location during the hiring
process.
U.S. employees have access to quality medical, dental and vision
insurance, a 401(k) plan with a Cisco matching contribution, short
and long-term disability coverage, basic life insurance and
numerous wellbeing offerings. Employees receive up to twelve paid
holidays per calendar year, which includes one floating holiday,
plus a day off for their birthday. Employees accrue up to 20 days
of Paid Time Off (PTO) each year and have access to paid time away
to deal with critical or emergency issues without tapping into
their PTO. We offer additional paid time to volunteer and give back
to the community. Employees are also able to purchase company stock
through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on
top of their base salary, which is split between quota and
non-quota components. For quota-based incentive pay, Cisco pays at
the standard rate of 1% of incentive target for each 1% revenue
attainment against the quota up to 100%. Once performance exceeds
100% quota attainment, incentive rates may increase up to five
times the standard rate with no cap on incentive compensation. For
non-quota-based sales performance elements such as strategic sales
objectives, Cisco may pay up to 125% of target. Cisco sales plans
do not have a minimum threshold of performance for sales incentive
compensation to be paid.
Keywords: Cisco, Chicago , Cisco Meraki- Technical Support Regional Director, IT / Software / Systems , Chicago, Illinois
Click
here to apply!
|