Information Technology Specialist (CUSTSPT) 12 Month Roster/Register
Company: Department Of The Treasury
Location: Schiller Park
Posted on: May 28, 2023
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Job Description:
DutiesWHAT IS THE INFORMATION TECHNOLOGY (IT)DIVISION?A
description of the business units can be found at:
https://www.jobs.irs.gov/about/who/business-divisionsVacancies will
be filled in the following specialty areas: Information
TechnologyThe following are the duties of this position at the full
working level. If this vacancy includes more than one grade and you
are selected at a lower grade level, you will have the opportunity
to learn to perform these duties and receive training to help you
grow in this position.Performs the following, as routine
assignments under close supervision:* Participate in the planning
and delivery of customer support services to the organization;
install, configure, upgrade, and troubleshoot mainframe (Tier I)
hardware and software components; present formal and informal
training and assistance to customers; and report, respond to, and
resolve customer requests.* Receive, respond to, and ensure
resolution of help center calls; document actions taken; give
needed guidance or training to customers to prevent recurrences;
and assist more experienced specialists in resolving very complex
problems.* Install, configure, and test software on customer
workstations.* Provide technical advice and assistance on small
local projects. Identify computer requirements and limitations to
help define user problems and needs.* Assist with feasibility
studies of proposals, considering costs and benefits. Participate
in long range or major implementation initiatives, and
independently conduct a phase such as planning, implementation, and
evaluation of mainframe (Tier I) systems.HelpRequirementsConditions
of Employment* Must be a U.S. Citizen or National and provide proof
of U.S. Citizenship. (Birth certificate showing birth in the U.S;
Unexpired U.S. Passport; Certificate of Citizenship or
Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form
FS-240))* Undergo a review of prior performance/conduct and an
income tax verification. Refer to "Get Your Tax Record" at
http://www.irs.gov/(https://www.irs.gov/individuals/get-transcript)
to check the status of your account, balance owed, payment history,
make a payment, or review answers to tax questions. If you are not
in compliance, you will be determined unsuitable for employment
with IRS.* Must successfully complete a background investigation,
including a FBI criminal history record check (fingerprint check).*
Complete a Declaration for Federal Employment to determine your
suitability for Federal employment, at the time requested by the
agency.* Go through a Personal Identity Verification (PIV) process
that requires two forms of identification from the Form I-9.
Federal law requires verification of the identity and employment
eligibility of all new hires in the U.S. These documents must be
unexpired original or certified copies.QualificationsFederal
experience is not required. The experience may have been gained in
the public sector, private sector or Volunteer Service. One year of
experience refers to full-time work; part-timework is considered on
a prorated basis. To ensure full credit for your work experience,
please indicate dates of employment by month/year, and indicate
number of hours worked per week, on your resume.You must meet the
following requirements by the closing date of this
announcement:BASIC REQUIREMENT :Experience must include Information
Technology (IT) related experience that demonstrates each of the
following four competencies: 1) Attention to Detail, 2) Customer
Service, 3) Oral Communication and 4) Problem Solving.In addition
to meeting the basic requirement above, to qualify for this
position you must also meet the qualification requirements listed
below:SPECIALIZED EXPERIENCE: One year IT-related experience which
was at a level of difficulty and responsibility equivalent to the
GS-4 grade level in the Federal service. IT related experience for
this position includes: Basic knowledge of IT processing functions
to understand the stages to automate a work process. Experience
must have also included work with clients and customers to assess
and/or address their needs and provide information or assistance
relative to the products or services; communicate effectively both
orally and in writing; and identify and resolve problems, determine
relevant information, demonstrate using sound judgment, and making
recommendations. Experience may have been gained in work such as
computer operator or assistant, computer sales representative,
program analyst, or other positions that required the use or
adaptation of computer programs and systems.OREDUCATION: A
bachelor's degree or equivalent degree at an accredited college or
university in computer science, engineering, information science,
information systems management, mathematics, operations research,
statistics, or technology management OR bachelor's degree in one or
more of the fields identified above that provided a minimum of 24
semester hours in the development or adaptation of applications,
systems or networks.ORCOMBINATION OF EXPERIENCE AND EDUCATION:A
combination of experience and education at an accredited college or
university equivalent to 4 years. You may combine the college
credits you completed with any qualifying experience you have to
total the equivalent of a four-year college education.For more
information on qualifications please refer to OPM's Qualifications
Standards.EducationFor positions with an education requirement, or
if you are qualifying for this position by substituting education
or training for experience, submit a copy of your transcripts or
equivalent. An official transcript will be required if you are
selected.A college or university degree generally must be from an
accredited (or pre-accredited) college or university recognized by
the U.S. Department of Education. For a list of schools which meet
these criteria, please refer to Department of Education
Accreditation page.FOREIGN EDUCATION: Education completed in
foreign colleges or universities may be used to meet the
requirements. You must show proof the education credentials have
been deemed to be at least equivalent to that gained in
conventional U.S. education program. It is your responsibility to
provide such evidence when applying. Click here for Foreign
Education Credentialing instructions.Additional information*
Subject to a 1-year probationary period (unless already
completed).* Have your salary sent to a financial institution of
your choice by Direct Deposit/Electronic Funds Transfer.* If you
are a male applicant born after December 31, 1959, certify that you
have registered with the Selective Service System or are exempt
from having to do so.* We may select from this announcement or any
other source to fill one or more vacancies. Additional jobs may be
filled.* The salary range indicated in this announcement reflects
the minimum locality pay up to maximum locality pay for all duty
locations listed. The range will be adjusted for selected duty
location. General Schedule locality pay tables may be found under
Salaries & Wages.* This is a bargaining unit position.* Tour of
Duty: Day Shift - Start and stop times between 6:00am and 6:00pm.*
Alternative work schedule, staggered work hours or telework may be
available.* Obtain and use a Government-issued charge card for
business-related travel.* May be eligible for telework based on IRS
policy. If you are in a telework eligible position, you may be
directed to temporarily telework on a full-time basis due to COVID
19. Employees must be within a 200-mile radius of their official
assigned post-of-duty (POD) while in a telework status. Once normal
operations resume, employees may be directed back to the office to
perform the duties of their position. Telework eligibility does not
guarantee telework; employees must meet and sustain IRS telework
eligibility requirements and supervisor's approval to participate
in the IRS Telework Program. As a reminder - If you are selected
for a position, you are responsible for reporting to your
designated POD (location) on the negotiated start date or as
directed by management.If the position(s) are no longer needed
prior to the closing date, this announcement may be closed
early.This is an open continuous announcement which will be used to
fill vacancies in the locations listed as they become available for
the next 12 months contingent upon funding and space requirements.
Applicants must apply and/or update their applications by 11:59 pm
ET at the close of the following cutoff dates to be considered:
Cutoff date(s): 03/13/2023, 06/13/2023, 9/13/2023, 12/13/2024. This
announcement may be amended to include additional cut-off dates
within the 12-month period if needed, not later than 10 days prior
to the additional cut-off date(s). Eligible applicants in the
highest quality group who apply by the initial cut-off date will be
considered first. If additional vacancies exist, applicants who
applied after the initial cutoff date who place in the highest
quality group will be considered next. Selections from this
announcement may be made no later than (NLT). 03/13/2024 .Read
more*
Keywords: Department Of The Treasury, Chicago , Information Technology Specialist (CUSTSPT) 12 Month Roster/Register, IT / Software / Systems , Schiller Park, Illinois
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