IT Systems Administrator
Company: RubinBrown
Location: Chicago
Posted on: May 28, 2023
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Job Description:
Founded in 1952, RubinBrown LLP is one of the nation's leading
accounting and professional consulting firms. The RubinBrown name
and reputation are synonymous with experience, integrity and
value.RubinBrown redefines the full-service experience by combining
technical and industry expertise with a commitment to personal and
high-level
relationships.https://www.rubinbrown.com/OverviewFull-time
positions that administers server hardware, software, and storage
systems within the offices, in the data center, and in various
cloud environments. Participates in firmwide projects as well as
departmental projects. Provides direct support to the business and
IT team members for systems related issues. Receives escalated
support requests from Level 1 Help Desk team and prioritizes
support requests to ensure full customer satisfaction. Stays in
frequent communication with other team member about ticket status
and works collaboratively to develop solutions. Escalates to the IT
Infrastructure and Operations Manager as needed for advanced
support.Major Responsibilities* Provide superior quality and
service. Respond promptly and courteously. Prioritize requests
according to criticality. Identify timely and accurate solutions to
technical issues.* Provide administration, support, and maintenance
for IT hardware and software systems across all locations and the
data center.* Maintain Microsoft Active Directory Group Policies,
DNS, DHCP services, account and AD security management* Provide
technical IT expertise and assist in the selection of new hardware
and software platforms which follow the enterprise architecture
principles, policies and standards.* Install, configure, test,
maintain, monitor, and troubleshoot systems and related hardware
and software in order to deliver required service levels.*
Administer application specific support processes coordinating with
the business and/or other IT support professionals in issue and
problem resolution.* Work with managed services partners and
service providers to ensure appropriate prioritization for
scheduled maintenance and upgrades.* Identify policy deviations,
recommend corrections, and report results to management.*
Responsible for systems operations lifecycle management including
design, build, deployment, and support.* Responsible for disaster
recovery planning and testing of enterprise systems* Responsible
for maintaining security solutions on enterprise systems* Monitor,
manage, and maintain system performance of all infrastructure
components.* Document all standards, policies, and procedures.*
Document all support activities in ticket tracking database*
Provide backup and second tier coverage for tier 1 support team
(Help Desk).* All other duties as assigned.Required Practical
Experience / Background / Skills* Strong customer service skills
including verbal and written communications.* Superior time
management skills including sense of urgency and proactive
approach.* Strict adherence to professional ethics.* Ability to
work independently and in a team environment.* Ability to work on
and successfully complete multiple projects at the same time.* At
least three years of relevant technology experience in related
technical environment preferred.* Excellent analytical and problem
solving skills.Required Professional Background / Skills*
Bachelor's degree in Computer Science or related degree preferred,
Associates degree with strong practical experience may be
acceptable or MCSA certification.* Excellent experience in:*
Microsoft Active Directory services and security including group
policy, security hardening, and remediation activities;* Windows
Server operating system;* Microsoft Active Directory Services;*
VMware virtualization products such as VMWare or Microsoft
Hyper-V.* Strong knowledge of Office 365 enterprise systems,
services, and security.* Strong knowledge and experience in storage
area networks including administration, change management, and
troubleshooting* Additional skill preference:* Knowledge of shell
scripting (PowerShell) and HTML* Knowledge of Microsoft SCCM and
SCOM* Knowledge of SOC 2 complianceWorking Conditions* Typical
office hours of 8:00am - 5:00pm however, must have ability to work
extra hours, different hours, or staggered hours as determined by
the workload and expectations.* Generally on-call during evenings,
weekends, and holidays unless prior arrangements are made.* Minimal
travel.* Ability to sit for long periods of time.* Ability to move
throughout office.* Ability to lift, carry, push, and pull up to 50
pounds.* Ability to speak English to communicate with clients, team
members, etc.One FirmTo foster a highly respected, inclusive
culture that helps foster and promote an environment that is
diverse and equitable for all team members and the firm to achieve
growth and deepened expertise. RubinBrown is an equal
opportunity/affirmative action employer. All qualified applicants
will receive consideration for employment without regard to sex,
gender identity, sexual orientation, race, color, religion,
national origin, disability, protected Veteran status, age, or any
other characteristic protected by law. Accommodations are available
on request for candidates taking part in all aspects of the
selection process. To request accommodation, please contact your
recruiter.EEO Employer W/M/Vet/Disabled
Keywords: RubinBrown, Chicago , IT Systems Administrator, IT / Software / Systems , Chicago, Illinois
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