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Enabling Technologies Consulting - Service Now - Sr Associate

Company: PwC
Location: Chicago
Posted on: April 2, 2024

Job Description:

Specialty/Competency: Functional & Industry Technologies
Industry/Sector: Not Applicable
Time Type: Full time
Travel Requirements: Up to 40%

A career within Enabling Technologies Consulting services, will provide you with the opportunity to help our clients develop technology and applications that makes decisions easier, tasks simpler, and drives business results. Simply put, we help companies enable their growth and improve operational efficiencies by developing strategies to harness the benefits of their current technology or by integrating new enterprise systems. The Service Now Process Automation team collaborates with clients to solve complex business challenges utilizing ServiceNow as a technology platform. We focus on business problems related to cybersecurity, risk & compliance, human resources, enterprise architecture and configuration management along with being technical experts in all areas of the ServiceNow platform.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Use feedback and reflection to develop self awareness, personal strengths and address development areas.
  • Delegate to others to provide stretch opportunities, coaching them to deliver results.
  • Demonstrate critical thinking and the ability to bring order to unstructured problems.
  • Use a broad range of tools and techniques to extract insights from current industry or sector trends.
  • Review your work and that of others for quality, accuracy and relevance.
  • Know how and when to use tools available for a given situation and can explain the reasons for this choice.
  • Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
  • Use straightforward communication, in a structured way, when influencing and connecting with others.
  • Able to read situations and modify behavior to build quality relationships.
  • Uphold the firm's code of ethics and business conduct.

    A Service Management Consultant focuses on facilitation and documentation of business requirements, documentation of functional requirements, facilitation of iteration reviews, authoring of functional and user test scripts, and facilitation user testing activities.The Service Management Consultant is responsible for defining how a client's Service Strategy, Service Organizational Design, Service Processes, and Service Operations are made operational with their enabling technologies.

    Job Requirements and Preferences :

    Basic Qualifications :

    Minimum Degree Required :
    Bachelor Degree

    Minimum Years of Experience :
    3 year(s)

    Preferred Qualifications :

    Certification(s) Preferred :
    • ServiceNow Administrator
    • ITIL V3 Foundation

      Preferred Knowledge/Skills :

      Demonstrates thorough knowledge and/or a proven record of success in the following areas:
      • General Consulting:Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery;
      • Service Management: 2 years practitioner experience;
      • ServiceNow Process: 2 years facilitating requirements for implementation on the ServiceNow platform preferred;
      • ServiceNow Technical: 1 year of platform configuration experience or experience with similar tool configuration;
      • People Management: desirable but not required;
      • Project Management experience: proven ability to lead projects; PM certification desirable, but not required; and,
      • Sales / Pre-Sales experience:Previous experience with sales or pre-sales and proven ability to identify additional client business a plus.
        Learn more about how we work: https://pwc.to/how-we-work

        PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

        All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

        For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

        For positions in California, Colorado, Hawaii, Nevada, New York State, or Washington State, or for opportunities that will report to a supervisor, office or other work site in New York State, please visit the following link for pay range information: https://pwc.to/payrange-v1-advisoryseniorassociate

Keywords: PwC, Chicago , Enabling Technologies Consulting - Service Now - Sr Associate, IT / Software / Systems , Chicago, Illinois

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