Lead SAP Change Mgmt. Consultant
Company: Infosys Limited
Location: Chicago
Posted on: June 1, 2025
Job Description:
CompanyITL USARequisition ID132932BRInfosys is seeking a Lead
SAP Change Mgmt,CharM, Sol Man Consultant
This position requires an expert contributing to different phases
of the consulting lifecycle. You will be intensely involved in
business process consulting; you will define the problem, propose
and create the solution. You will also play an important role in
the development, configuration and deployment of the overall
solution. You will guide teams on project processes, deliverables
and contribute to the proposal development, client training and
internal capability building and help detail the project scope. You
will have the opportunity to shape value-adding consulting
solutions that enable our clients to meet the changing needs of the
global landscape.
Basic Qualifications
- Bachelor's degree or foreign equivalent required from an
accredited institution. Will also consider three years of
progressive experience in the specialty in lieu of every year of
education
- At least 7 years of experience with Information
Technology.
- This position is based in Chicago, IL.
- All applicants authorized to work in the United States are
encouraged to apply.Preferred Qualifications:
We will require a consultant having 7+ years of experience in SAP
Change Management lead . The Individual will require to have
following skills:
- Experience in Managing Change Management in large scale SAP
Implementation
- Experience in STMS/Charm Setup
- Configure STMS for new systems
- Check STMS config after the system upgrade and refresh
- Setup ChaRM for new systems and workflows
- Maintain Charm landscape and adjust change cycles if any
systems changed or removed
- Configure Managed System Configuration
- Perform SolMan Setup
- Support system upgrade and adjust ChaRM config accordingly
- Experience in SAP Systems and Path to Production , N+ 1 systems
Setup
- Configure Charm landscape for N+1
- Enable / disable charm landscape based on usability of the
landscape
- Retrofit TRs from Maintenance landscape to Project
Landscape
- Move TRs using project landscape when Maintenance landscape is
down
- Experience in Transport Setup and managing transport
- Setup and adjust transport routes
- Monitor Transport buffer and clear out errorneous TRs from the
buffer
- Support all SAP and non SAP system transport movement for Prod
and Non Prod systems
- Perform Retrofit for project and maintenance landscape
- Supporting SAP Development Group for Change Mgmt / Transports
Request using Charm
- Support ChaRM related activities like creating change doc, sync
with Remedy, adjust charm workflow status, setup TR import
jobs
- Provide process related support
- Approve UCRs and process them
- Monitor WO to cancel or close any CRQs or Change documents
- Withdraw change docs and remove TRs from the buffer for
cancelled CRQs
- Update daily report for DOR meeting
- Host SAP CAB Meeting with Client stake holders , MSO O& M
Teams, Project Teams
- Help Change Management team to run CAB meeting for weekly
releases
- Make sure all the reports are ready for CAB
- Address any issues or concerns related to TR movement or
approval during the CAB meeting
- Approve changes during the cab
- Validate all the approved changes after the CAB
- Send communication to all the users after CAB regarding what
has been approved
- Manage Weekly and Monthly SAP Release ,UCR
- Validate all the approved changes to make sure they are on
right status in Charm and Remedy
- Validate Transports to make sure they are ready to go in
Production
- Check STMS buffer to make sure only approved changes goes in
production
- Adjust the status of charm document if required
- Setup TR import jobs
- Send communication to all users with complete list of TR that
supposed to go in Prod as weekly release
- Monitor TR Import and send communication once the import is
completed
- Address any issues during the import and after the import
- Open / Close systems for manual work if the CRQ is approved by
CAB.
- Close all the change documents after the import .Close all the
CRQs
- Manage Audit Trails
- Support SOX Audit / Compliance
- Create and maintain Change management process control
documentation
- Provide all the Charm and Remedy related evidence to internal
and external audit
- Make sure all the systems are consistent and follows SOX
rules
- Perform live testing in systems with Audit team to show the SOX
related evidence
- Strong Client Facing experience, great communication and
presentations skills.
- Capable of managing large group meetings effectively for
arriving at the outcomes
- Strong analytical skills with ability to work in advanced excel
based data analysis
- Ability to work with Onsite/offshore teams o&M and Project
team and coordinating work delivery between onsite and
offshore
- Ability to work with client stake holders from IT , Business
stake holderThe job entails sitting as well as working at a
computer for extended periods of time. Should be able to
communicate by telephone, email or face to face.Job
descriptionInfosys is seeking a Lead SAP Change Mgmt,CharM, Sol Man
Consultant
This position requires an expert contributing to different phases
of the consulting lifecycle. You will be intensely involved in
business process consulting; you will define the problem, propose
and create the solution. You will also play an important role in
the development, configuration and deployment of the overall
solution. You will guide teams on project processes, deliverables
and contribute to the proposal development, client training and
internal capability building and help detail the project scope. You
will have the opportunity to shape value-adding consulting
solutions that enable our clients to meet the changing needs of the
global landscape.
Basic Qualifications
- Bachelor's degree or foreign equivalent required from an
accredited institution. Will also consider three years of
progressive experience in the specialty in lieu of every year of
education
- At least 7 years of experience with Information
Technology.
- This position is based in Chicago, IL.
- All applicants authorized to work in the United States are
encouraged to apply.Preferred Qualifications:
We will require a consultant having 7+ years of experience in SAP
Change Management lead . The Individual will require to have
following skills:
- Experience in Managing Change Management in large scale SAP
Implementation
- Experience in STMS/Charm Setup
- Configure STMS for new systems
- Check STMS config after the system upgrade and refresh
- Setup ChaRM for new systems and workflows
- Maintain Charm landscape and adjust change cycles if any
systems changed or removed
- Configure Managed System Configuration
- Perform SolMan Setup
- Support system upgrade and adjust ChaRM config accordingly
- Experience in SAP Systems and Path to Production , N+ 1 systems
Setup
- Configure Charm landscape for N+1
- Enable / disable charm landscape based on usability of the
landscape
- Retrofit TRs from Maintenance landscape to Project
Landscape
- Move TRs using project landscape when Maintenance landscape is
down
- Experience in Transport Setup and managing transport
- Setup and adjust transport routes
- Monitor Transport buffer and clear out errorneous TRs from the
buffer
- Support all SAP and non SAP system transport movement for Prod
and Non Prod systems
- Perform Retrofit for project and maintenance landscape
- Supporting SAP Development Group for Change Mgmt / Transports
Request using Charm
- Support ChaRM related activities like creating change doc, sync
with Remedy, adjust charm workflow status, setup TR import
jobs
- Provide process related support
- Approve UCRs and process them
- Monitor WO to cancel or close any CRQs or Change documents
- Withdraw change docs and remove TRs from the buffer for
cancelled CRQs
- Update daily report for DOR meeting
- Host SAP CAB Meeting with Client stake holders , MSO O& M
Teams, Project Teams
- Help Change Management team to run CAB meeting for weekly
releases
- Make sure all the reports are ready for CAB
- Address any issues or concerns related to TR movement or
approval during the CAB meeting
- Approve changes during the cab
- Validate all the approved changes after the CAB
- Send communication to all the users after CAB regarding what
has been approved
- Manage Weekly and Monthly SAP Release ,UCR
- Validate all the approved changes to make sure they are on
right status in Charm and Remedy
- Validate Transports to make sure they are ready to go in
Production
- Check STMS buffer to make sure only approved changes goes in
production
- Adjust the status of charm document if required
- Setup TR import jobs
- Send communication to all users with complete list of TR that
supposed to go in Prod as weekly release
- Monitor TR Import and send communication once the import is
completed
- Address any issues during the import and after the import
- Open / Close systems for manual work if the CRQ is approved by
CAB.
- Close all the change documents after the import .Close all the
CRQs
- Manage Audit Trails
- Support SOX Audit / Compliance
- Create and maintain Change management process control
documentation
- Provide all the Charm and Remedy related evidence to internal
and external audit
- Make sure all the systems are consistent and follows SOX
rules
- Perform live testing in systems with Audit team to show the SOX
related evidence
- Strong Client Facing experience, great communication and
presentations skills.
- Capable of managing large group meetings effectively for
arriving at the outcomes
- Strong analytical skills with ability to work in advanced excel
based data analysis
- Ability to work with Onsite/offshore teams o&M and Project
team and coordinating work delivery between onsite and
offshore
- Ability to work with client stake holders from IT , Business
stake holderThe job entails sitting as well as working at a
computer for extended periods of time. Should be able to
communicate by telephone, email or face to face.
Infosys is a global leader in next-generation digital services and
consulting. We enable clients in more than 50 countries to navigate
their digital transformation. With over four decades of experience
in managing the systems and workings of global enterprises, we
expertly steer our clients through their digital journey. We do it
by enabling the enterprise with an AI-powered core that helps
prioritize the execution of change. We also empower the business
with agile digital at scale to deliver unprecedented levels of
performance and customer delight. Our always-on learning agenda
drives their continuous improvement through building and
transferring digital skills, expertise, and ideas from our
innovation ecosystem.
Infosys provides equal employment opportunities to applicants and
employees without regard to race; color; sex; gender identity;
sexual orientation; religious practices and observances; national
origin; pregnancy, childbirth, or related medical conditions;
status as a protected veteran or spouse/family member of a
protected veteran; or disability.
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Keywords: Infosys Limited, Chicago , Lead SAP Change Mgmt. Consultant, IT / Software / Systems , Chicago, Illinois
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