Technical Analyst, Browser Extension (Snapshot Tool)

Company: Keeper Security, Inc.
Location: Chicago
Posted on: June 2, 2025

Job Description:

Keeper Security is hiring a talented and execution-oriented Graphic Designer to join our design team. This is a 100% remote position with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and play a role in taking our creative content to the next level.About KeeperKeeper Security is transforming cybersecurity for people and organizations globally. Keeper's intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at .About the JobThe Technical Analyst, Browser Extension will support a balance of technical troubleshooting, customer advocacy, and cross-functional collaboration with software engineering. This role will play a critical role in shaping how users interact with our Snapshot tool and other browser extension functionalities. You'll not only coordinate issue resolution but also proactively identify and address emerging web compatibility challenges.Responsibilities

• Monitor, support and enhance the functionality of our browser extension tool and Snapshot feature, particularly its ability to identify, triage, and drive fixes for login autofill and related web compatibility issues
• Communicate directly with customers to confirm issue resolution and provide status updates post-fix deployment
• Collaborate with engineers to report and validate bugs related to browser extension functionality and website compatibility
• Monitor Slack and log tickets for documentation issues
• Proactively identify websites with autofill issues and coordinate solutions
• Maintain and prioritize a backlog of known compatibility issues, working toward continuous product improvements
• Propose ideas and enhancements for the Snapshot Tool's workflow and user experience
• Act as a liaison between support, product, and engineering teams to ensure alignment and timely execution of fixes
• Perform competitive research and log screen recordings and notes to a database
• Generate reports based on competitive research findings
• Contribute to programmatic training of Keeper's product through site research and data entry of site research findings
• Potentially help scale the function by guiding onboarding and mentorship of future team members
  • 2+ years of experience in a professional technical analyst or technical support role with interest and familiarity with web development tools
  • Ability to understand complex technical concepts and learn new software quickly
  • Proficient with on time delivery of services with minimal supervision
  • Knowledge of web applications, cloud computing, client server applications, and database concepts
  • Experience with tools like Jira, Zendesk, or bug tracking platforms is a plus
  • Strong organizational and communication skills, especially across cross-functional teams
    • Medical, Dental & Vision (inclusive of domestic partnerships)
    • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
    • Voluntary Short/Long Term Disability Insurance
    • 401K (Roth/Traditional)
    • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
    • Above market annual bonusesKeeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.
      Classification: Non-Exempt
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Keywords: Keeper Security, Inc., Chicago , Technical Analyst, Browser Extension (Snapshot Tool), IT / Software / Systems , Chicago, Illinois