Project Management Operations Lead

Company: JLL
Location: Chicago
Posted on: April 1, 2026

Job Description:

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: Join our Project Delivery Services (PDS) team where you'll be the operational backbone supporting project management excellence across our client accounts. This role combines technical system administration with strategic process management, offering you the opportunity to work with cutting-edge project management technology while ensuring data quality and operational consistency. You'll be at the center of enabling project teams to deliver exceptional results through robust systems, clear processes, and insightful reporting that drives client success. What your day-to-day will look like: • Manage technology systems including onboarding new Project Managers to JLL's Project Management Information System and relevant client platforms, providing ongoing training and troubleshooting support • Monitor data quality across PDS and client systems, reporting on technology adoption and working with delivery teams to correct errors and maintain system integrity • Conduct technical onboarding of PDS teams on client-specific processes including invoice workflows, project deliverables, templates, and approval stage gates • Review project documentation prepared by Project Management teams to ensure compliance with client processes and templates, conducting regular account health checks • Maintain centralized document control through the PMO Centre of Excellence, keeping templates, guidance notes, and lessons learned current and accessible • Prepare regular and ad-hoc reports as directed by PMO Lead, managing on-account trackers for project approvals, purchase orders, contracts, and lessons learned • Support account finance activities by reviewing invoices for accuracy, tracking invoice status, and interfacing with client finance systems as required • Analyze project performance against KPIs including budget compliance, program adherence, satisfaction surveys, and risk reporting while assisting with project benchmarking • Facilitate communication activities within the account and prepare meeting records as directed Required Qualifications: • Proven work experience as a team leader or supervisor • In-depth knowledge of performance metrics and data analysis • Strong skills in document management including version control, naming conventions, file sharing, and archiving • Proficiency in Microsoft Excel for data entry, analysis, collation, and tracking activities • Experience using collaboration tools such as project management information systems, Microsoft Teams, and cloud-based document management platforms • Clear and effective verbal and written communication skills with attention to detail • Strong time management abilities with capacity to multitask and manage multiple concurrent assignments Preferred Qualifications: • Proactive approach to role delivery with strong problem-solving skills • Adaptability and flexibility to changing work priorities and deadlines • Ability to work effectively as part of virtual teams across varied backgrounds and locations • Experience facilitating cross-cultural communication, particularly across Asia • Strong organizational skills with ability to prioritize tasks and meet reporting deadlines • Experience in project finance activities and client finance system interfaces • Knowledge of project benchmarking methodologies and KPI frameworks This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 115,000.00 – 130,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: Remote –Chicago, IL If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here . Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.

Keywords: JLL, Chicago , Project Management Operations Lead, IT / Software / Systems , Chicago, Illinois