Product Manager, Marketplace
Company: Purchasing Platform
Location: Chicago
Posted on: April 3, 2026
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Job Description:
About the Role Purchasing Platform is a fast-growing, profitable
B2B marketplace company seeking a Product Manager, Marketplace to
own product execution across the PP ecosystem. This is a
high-impact, cross-functional role that sits at the intersection of
data, engineering, design, and customer experience. You will report
to the Senior Director, Marketplace and work in close partnership
with the SVP – Operations and the operations team, CTO and
technology team, member services teams, and external customers and
partners. Your work will directly shape the roadmap and experience
of a B2B marketplace used by a diverse and growing user base. At
our stage of growth, we need a PM who is equally at home pulling
apart a Google Analytics report, writing a crisp Jira ticket, and
presenting a product update to company leadership. You are a
self-starter who finds something worth digging into every day — and
who brings structure, curiosity, and commercial instinct to
everything you touch. Key Responsibilities Roadmap & Product
Strategy Co-own the 6–12 month product roadmap in close partnership
with the Senior Director, Marketplace and the Director of
Engineering, ensuring prioritization is grounded in data, user
research, and business impact. Collect, synthesize, and translate
inputs from across the organization — engineering, marketplace,
customer success, and leadership — into clear, defensible roadmap
recommendations. Track and drive delivery momentum across all
active roadmap initiatives, proactively identifying and removing
blockers before they impact timelines. Own and present impact
analysis readouts on completed and in-flight product initiatives to
the broader company, communicating clearly on outcomes, learnings,
and next steps. Manage and continuously improve the cross-channel
customer experience across email, HubSpot, the marketplace
platform, and any emerging channels. Identify and evaluate market
trends, competitive dynamics, and emerging platform capabilities
relevant to B2B marketplace products at our stage of growth. Data &
Analytics Use Google Analytics and complementary data tools to
analyze product behavior across our hierarchical user structure —
buyers, suppliers, administrators, and channel partners. Synthesize
large, complex data sets into clear, actionable insights that
inform roadmap prioritization, feature decisions, and stakeholder
communications. Define and monitor the KPIs and success metrics
that matter most for marketplace health: conversion, engagement,
retention, search performance, and catalog quality. Identify data
gaps and tracking blind spots and propose solutions in
collaboration with engineering to close them. Support search and
catalog performance analysis to improve discoverability and
purchasing efficiency for buyers and suppliers alike. (Depth in
this area is a plus.) User Research & Design Gather and synthesize
qualitative and quantitative user feedback to surface unmet needs,
usability friction, and opportunities for product improvement.
Review legacy UI/UX work and assess what is performing well versus
what requires iteration, bringing a structured point of view
informed by data and user insight. Partner with design and
engineering to balance user needs against business objectives,
documenting tradeoffs clearly and tracking decisions transparently.
Conduct ongoing customer and market research — interviews, surveys,
session recordings, and competitive analysis — to surface new
product opportunities and validate hypotheses before committing to
build. Translate user insight into well-defined problem statements
and feature briefs that keep design and engineering aligned on the
underlying "why." Execution & Delivery Write detailed, well-scoped
Jira tickets grounded in research, stakeholder input, and clearly
defined acceptance criteria — reducing ambiguity and rework for
engineering teams. Partner closely with engineering and marketplace
teams to maintain delivery momentum across all active initiatives,
ensuring roadmap items move from concept to completion on schedule.
Remove blockers actively and consistently — surface issues early,
escalate when needed, and keep cross-functional stakeholders
aligned on status and priorities. Own and maintain a clear,
real-time view of delivery progress across your assigned
initiatives, communicating proactively to leadership when timelines
or scope shift. Contribute to sprint planning, backlog grooming,
and retrospective processes in a way that raises the quality and
predictability of engineering delivery over time. Stakeholder &
External Communication Work closely with the Senior Directors of
Product and Engineering, the marketplace team, and customer-facing
colleagues on a daily basis, serving as a reliable connective
tissue across functions. Align cross-functional stakeholders on
product priorities and direction — facilitating productive
conversations when trade-offs arise and ensuring decisions are
documented and understood. Own external-facing product
communications with customers, integration partners, and
marketplace participants, representing the product team
professionally and clearly. Contribute to internal product reviews,
roadmap planning sessions, and company-wide updates with
well-prepared, insight-driven materials. What You'll Own (Key
Metrics) Roadmap delivery rate: percentage of committed roadmap
items shipped on time within each quarter Product adoption and
engagement metrics across the marketplace — DAU/MAU ratios, session
depth, feature activation rates Cross-channel customer experience
scores: satisfaction, task completion, and friction metrics across
email, marketplace, HubSpot, and SMS Jira ticket quality and
backlog hygiene: percentage of tickets rated "well-scoped" by
engineering at point of assignment Stakeholder alignment:
consistency of roadmap understanding across engineering,
marketplace, and leadership teams Impact analysis coverage:
percentage of completed initiatives with a published readout within
30 days of launch What Success Looks Like: 90-Day Expectations Days
1–30 | Learn & Listen The first month is about building a strong
foundation before driving anything forward. Orientation &
Relationships: Meet with the Senior Director, Marketplace and
Director of Engineering to understand current roadmap priorities,
team dynamics, and unwritten context. Schedule 1:1s with key
cross-functional partners across marketplace, engineering, and
customer-facing teams. Gain full access to Jira, Google Analytics,
HubSpot, Hotjar, and all internal data platforms. Discovery: Review
the existing roadmap and understand the rationale behind current
prioritization. Audit the Jira backlog for ticket quality, scope,
and stalled items. Review legacy UI/UX work and form initial
observations on what is performing versus what needs iteration.
Begin mapping the end-to-end customer journey across all channels.
Success looks like: You can clearly articulate the current roadmap,
know who the key stakeholders are, and have formed an initial point
of view on gaps and opportunities. Days 31–60 | Synthesize &
Contribute Shift from absorbing to actively contributing to the
team's work and direction. Data & Insights: Complete your first
Google Analytics deep-dive across user groups using our
hierarchical structure and share a synthesized insight readout with
the team. Identify 2–3 data gaps or tracking blind spots and
propose solutions in partnership with engineering. Execution: Begin
owning Jira ticket writing for upcoming roadmap items —
well-scoped, detailed, and informed by stakeholder input. Partner
with engineering to unblock at least one stalled initiative. Begin
tracking cross-channel customer experience gaps systematically.
Roadmap: Participate actively in roadmap planning sessions with the
Senior Director, Marketplace. Begin contributing data-backed input
on prioritization. Conduct initial customer or stakeholder
interviews to surface needs and market opportunities. Success looks
like: You are writing quality tickets, contributing meaningfully to
roadmap conversations with data, and have a clear pulse on delivery
momentum. Days 61–90 | Own & Drive Move into full ownership of your
areas and begin setting the pace for the team. Strategy & Roadmap:
Co-own the 6–12 month roadmap with confidence — able to defend
prioritization decisions with data and user insights. Deliver your
first impact analysis readout on a completed or in-flight
initiative to the broader company. Establish a repeatable process
for collecting and synthesizing stakeholder feedback into roadmap
input. Customer Experience: Present a clear view of the
cross-channel customer experience with identified gaps and a
proposed action plan. Own at least one external communication
touchpoint with a customer or integration partner. Execution &
Delivery: Drive at least one roadmap initiative from concept to
completion (or near-completion). Remove blockers proactively and
keep delivery on schedule across all assigned initiatives. Success
looks like: You are operating with strong independence, trusted by
engineering and leadership, and have a measurable impact on at
least one product initiative. What We're Looking For Required
Significant, hands-on experience with Google Analytics or
equivalent product analytics platforms — you know how to extract
insight, not just pull reports Proven track record in both mobile
and web marketplace environments; B2B marketplace experience
strongly preferred Strong Jira proficiency and demonstrated ability
to write detailed, well-scoped tickets that reduce ambiguity for
engineering teams Experience co-owning a product roadmap in a
cross-functional setting with engineering and business stakeholders
Familiarity with UI/UX design review processes and the ability to
give structured, useful feedback on design work Strong critical
thinking skills — able to weigh user needs against business
objectives and make trade-offs explicit Experience with HubSpot or
similar CRM/marketing automation platforms in a product or
operations capacity Comfort working in a growth-stage company
environment where priorities shift, ambiguity is real, and
flexibility is a daily requirement Highly Valued Experience with
search and catalog performance analysis in a marketplace or
e-commerce setting Background in customer research methodologies:
user interviews, journey mapping, usability testing, or survey
design Familiarity with data tools beyond Google Analytics —
Mixpanel, Amplitude, Looker, BigQuery, or equivalent Exposure to
integration and API partnerships in a marketplace or platform
context Prior experience at a B2B SaaS or marketplace company in
the $10M–$50M revenue range $120,000 - $130,000 a year Culture Fit
This role is best suited to someone who leads with curiosity and a
genuine appetite to understand problems before proposing solutions.
You are equally comfortable in a spreadsheet and a stakeholder
meeting — and you bring the same rigor to both. You find
satisfaction in shipping things that matter, communicating clearly
across functions, and continuously raising the quality of the work
around you. At this stage of our growth, the Product Manager,
Marketplace must be comfortable operating with some ambiguity,
making decisions with imperfect information, and course-correcting
quickly. There is always something worth digging into here — and we
want someone who sees that as a feature, not a bug. We may use
artificial intelligence (AI) tools to support parts of the hiring
process, such as reviewing applications, analyzing resumes, or
assessing responses. These tools assist our recruitment team but do
not replace human judgment. Final hiring decisions are ultimately
made by humans. If you would like more information about how your
data is processed, please contact us.
Keywords: Purchasing Platform, Chicago , Product Manager, Marketplace, IT / Software / Systems , Chicago, Illinois
