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Client Operations Support

Company: Global Channel Management, Inc.
Location: Naperville
Posted on: January 17, 2020

Job Description:

Client Operations Support needs 3+ years experience. Client Operations Support requires: reimbursement Travel Expense (analyst or analysis) Concur Client Operations Support duties: provide complete client support services to a diverse client base. key contributor to providing client accounts support services through the daily resolution of system-reported and/or client concerns regarding missing or suspect traffic data. actively provide phone support to clients with questions about ShopperTrak systems, as well as field technicians to resolve technical issues at client installed locations. work closely with members of the Operations Department to identify problems or inconsistencies with data and/or data analysis tools to ensure the continued accuracy of the traffic data provided responsible for monitoring and maintaining ShopperTrak North Americas client-facing Support mailbox; responding to all incoming messages and concerns with our clients, actioning on items that fall under the responsibility of the Data Integrity team, and properly escalating issues to other departments. provide ad-hoc, often times complex, data adjustments as requested by our clients to remedy any potential counting and reporting errors.

Keywords: Global Channel Management, Inc., Chicago , Client Operations Support, Other , Naperville, Illinois

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