New Logo Innovations Specialist
Posted on: October 19, 2020
New Logo Innovations Specialist
Genesys seeks sales-focused Technical Innovation lead for the NA
region, including the US and Canada. The position can be remote,
and the successful candidate should reside within the NA
Within this position the successful candidate will work on a high
performing team of sales specialists and innovation leads to
position the Genesys Contact Centers solutions across the
Enterprise, Commercial and Mid-Market business segments. Cisco,
Avaya and/or Aspect Contact Center experience is required along
with the ability to interactively engage customers remotely and
highlight Genesys solutions through remote and on-site
demonstrations. This role is a consultative role focusing on
understanding how IT and businesses are using their current
technologies, with the focus on showing the value of the Genesys
Contact Center to exceed the business' needs and drive exceptional
This position will partner closely with Account Executives,
Solution Consultants as well as Partners to deliver the Genesys
Strategy within our new logo market. The successful candidate will
be responsible for maintaining and learning up-to-date knowledge on
relevant competitive solutions, products and services.
This position will provide technical leadership and sales support
for sales opportunities with a strong focus on new logo's. The
successful candidate must perform technical presentations, solution
demonstrations and competitive positioning for customers, partners
and prospects. The candidate will provide technology and solution
leadership, enable other Sales teams and provide consultative
support for the Contact Center Solutions Genesys offers as well as
the differentiators from other market players.
- Excellent written and verbal communication, listening, and
strong presentation skills.
- Ability to work independently and, as a direct or virtual team
member to successfully achieve sales objectives.
- Demonstrated technical and competitive knowledge, and
consultative skills specific to Cisco, Avaya, Aspect and/or other
competitive Contact Center Solutions
- Strong problem-solving skills ability to assess a problem and
determine an effective course of action.
- Demonstrated ability to use collaboration tools (Conference
calls, Video calls, Collaborative whiteboard solutions), in a sales
- Successful completion of 4-year degree
- Master's Degree desirable
- Recommended 7+ years-related experience in the Contact Center
space. Cisco contact center experience and/or key competitor
- Pre-Sales experience required
Every year, Genesys-- delivers more than 70 billion remarkable
customer experiences for organizations in over 100 countries.
Through the power of the cloud and AI, our technology connects
every customer moment across marketing, sales and service on any
channel, while also improving employee experiences. Genesys
pioneered Experience as a ServiceSM so organizations of any size
can provide true personalization at scale, interact with empathy,
and foster customer trust and loyalty. This is enabled by Genesys
CloudTM, an all-in-one solution and the---world's leading public
cloud contact center platform,---designed for rapid innovation,
scalability and flexibility. Visit www.genesys.com.
Genesys is an equal opportunity employer committed to diversity in
the workplace. We evaluate qualified applicants without regard to
race, color, religion, sex, sexual orientation, disability, veteran
status, and other protected characteristics.
Keywords: Genesys, Chicago , New Logo Innovations Specialist, Other , Chicago, Illinois
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