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Innovation Specialist-Migration

Company: Genesys
Location: Chicago
Posted on: October 19, 2020

Job Description:

Cloud Migration Specialist

Genesys seeks sales-focused Technical Innovation lead for the NA region, including the US and Canada. The position can be remote, and the successful candidate should reside within the NA region.

Genesys is looking for a passionate cloud migration specialist to work with our customers to assist in the migration from their existing premise-based solution or hosted solution to our state-of-the-art Cloud Platform. This individual should have a strong consultative background as well as a strong technical background. The successful candidate should have the ability to assess what the customer is using today, the customers' business requirements and can demo the new platform with the business requirements in mind.

The successful candidate should be able to work with customers to determine their future end state, discuss technology architectures, share and collaborate with white board sessions, evaluate and or create Visio or lucid chart diagrams to assist with the migration discussions. The successful candidate will work with account teams, product management teams, and professional services teams.

We are looking for candidates who have a passion for cloud with knowledge of different cloud architecture environments, integration options and ability to work seamlessly with other customer systems and partners.

Minimum Qualifications:


  • Excellent written and verbal communication, listening, and strong presentation skills.


    • Ability to work independently and, as a direct or virtual team member to successfully achieve sales objectives.


      • Demonstrated technical and competitive knowledge, and consultative skills specific to Genesys PureConnect, Genesys PureEngage and Genesys Cloud platforms.


        • Strong problem-solving skills ability to assess a problem and determine an effective course of action.


          • Demonstrated ability to use collaboration tools (Conference calls, Video calls, Collaborative whiteboard solutions), in a sales environment.


            • Ability to understand different system architectures and provide recommendations on how to leverage a Cloud solution to achieve similar results


              • Ability to demo cloud solutions for the customer and support local account teams.


                • Successful completion of 4-year degree


                  • Master's Degree desirable


                    • Recommended 7+ years-related experience in the Contact Center space. Genesys PureConnect and Genesys Cloud experience preferred


                      • Pre-Sales experience required

                        Educational Background

                        About Genesys:

                        Every year, Genesys-- delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the---world's leading public cloud contact center platform,---designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

                        Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

                        #LI-JB1




Keywords: Genesys, Chicago , Innovation Specialist-Migration, Other , Chicago, Illinois

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