Engineering Phone Technical Support
Company: Danaher
Location: Wood Dale
Posted on: January 16, 2021
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Job Description:
Videojet Technologies is seeking an Engineering Phone Technical
Support -----"a creative leader to provide technical support via
phone or email to internal OpCo functions Who We Are Videojet
Technologies (a Danaher company) is the leading provider of product
and case coding solutions to a wide range of industries including
food, beverage, pharmaceutical, personal care, electronics,
chemical, and aerospace. Our Uptime Peace of Mind-- - brand promise
means Videojet listens to our customers-------- needs and provides
the right equipment, supplies and software combined for reliable
performance. As the global coding and marking leader, Videojet has
more than 275,000 units installed worldwide, coding on 20 billion
products a year. Videojet--------s full printer and supplies
portfolio includes continuous ink jet, laser, thermal transfer,
drop-on-demand ink jet and thermal inkjet printers and print and
apply labelers. But most of all, we recognize that creating a
culture rooted in Diversity and Inclusion is an ongoing journey.
Our deeply embedded commitment to continuous improvement reminds us
that we can keep learning, keep improving and keep striving for
better. And we would love to have you on this journey with us Apply
today. Your challenge The successful candidate will be responsible
for providing direct technical and applications support a wide
range of Videojet--------s marking and coding industrial products.
Using our cloud service solution Videojet Remote Service, we can
remotely repair critical customer issues and give the Technical
Support Engineer the benefits of onsite troubleshooting
capabilities with limited need for travel. As an Engineering Phone
Technical Support Specialist at Videojet, you will manage: Remote
support to both Videojet Service Engineers and customers via phone,
email and Videojet Remote Service (Cloud-based dashboards and
remote printer access). Responsible for creation and maintenance of
knowledge articles to be used internally and/or externally
regarding training, standard methodologies, solutions or process as
it relates to products, environments, and related technologies.
After ramp-up period of product knowledge, provide onsite support
for critical installations, projects and key customer raised
technical issues Supporting the sales team in selecting the right
product for specific customer applications Achieved targeted phone
response rates and number of printer remote recoveries by
demonstrating Videojet Remote Service. Your Education and/or
Background Experience will have: Associates degree in Electronics
or Bachelor of Science degree in Electrical Engineering or related
technical degree. Similar technical work experience acceptable
Ability to independently resolve more complex issues requiring
detailed systems and applications knowledge Ability to problem
solve, work in a dynamic environment, and deal successfully with
stressful customer equipment down situations Excellent customer
service skills, including excellent verbal communication skill Good
technical writing skills Up to 10% travel required Our offer Offers
a competitive salary and excellent benefits package that includes:
Health /medical benefits Dental Vision 9 paid holidays and 2
floating Paid vacation- accrual starts immediate upon hire 401k
plus company match Tuition reimbursement New Hire Referral bonus
program We offer an entrepreneurial environment that is
team-centered, customer-driven, quality-focused and
growth-oriented, guided by the phenomenally successful Danaher
Business System. Working at [OPCO], gives you access to a robust
career development process and challenging, -------stretch----- -
opportunities. At Danaher, your potential is amplified. Our culture
of continuous improvement defines who we are, drives our success,
and translates to a career without limits for our team of 65,000
intellectually curious associates. Danaher Corporation and all
Danaher Companies are equal opportunity employers that evaluate
qualified applicants without regard to race, color, national
origin, religion, sex, age, marital status, disability, veteran
status, sexual orientation, gender identity, or other
characteristics protected by law. The -------EEO is the Law----- -
poster is available here .
Keywords: Danaher, Chicago , Engineering Phone Technical Support, Other , Wood Dale, Illinois
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