Engineering Phone Technical Support

Company: Danaher
Location: Wood Dale
Posted on: January 16, 2021

Job Description:

Videojet Technologies is seeking an Engineering Phone Technical Support -----"a creative leader to provide technical support via phone or email to internal OpCo functions Who We Are Videojet Technologies (a Danaher company) is the leading provider of product and case coding solutions to a wide range of industries including food, beverage, pharmaceutical, personal care, electronics, chemical, and aerospace. Our Uptime Peace of Mind-- - brand promise means Videojet listens to our customers-------- needs and provides the right equipment, supplies and software combined for reliable performance. As the global coding and marking leader, Videojet has more than 275,000 units installed worldwide, coding on 20 billion products a year. Videojet--------s full printer and supplies portfolio includes continuous ink jet, laser, thermal transfer, drop-on-demand ink jet and thermal inkjet printers and print and apply labelers. But most of all, we recognize that creating a culture rooted in Diversity and Inclusion is an ongoing journey. Our deeply embedded commitment to continuous improvement reminds us that we can keep learning, keep improving and keep striving for better. And we would love to have you on this journey with us Apply today. Your challenge The successful candidate will be responsible for providing direct technical and applications support a wide range of Videojet--------s marking and coding industrial products. Using our cloud service solution Videojet Remote Service, we can remotely repair critical customer issues and give the Technical Support Engineer the benefits of onsite troubleshooting capabilities with limited need for travel. As an Engineering Phone Technical Support Specialist at Videojet, you will manage: Remote support to both Videojet Service Engineers and customers via phone, email and Videojet Remote Service (Cloud-based dashboards and remote printer access). Responsible for creation and maintenance of knowledge articles to be used internally and/or externally regarding training, standard methodologies, solutions or process as it relates to products, environments, and related technologies. After ramp-up period of product knowledge, provide onsite support for critical installations, projects and key customer raised technical issues Supporting the sales team in selecting the right product for specific customer applications Achieved targeted phone response rates and number of printer remote recoveries by demonstrating Videojet Remote Service. Your Education and/or Background Experience will have: Associates degree in Electronics or Bachelor of Science degree in Electrical Engineering or related technical degree. Similar technical work experience acceptable Ability to independently resolve more complex issues requiring detailed systems and applications knowledge Ability to problem solve, work in a dynamic environment, and deal successfully with stressful customer equipment down situations Excellent customer service skills, including excellent verbal communication skill Good technical writing skills Up to 10% travel required Our offer Offers a competitive salary and excellent benefits package that includes: Health /medical benefits Dental Vision 9 paid holidays and 2 floating Paid vacation- accrual starts immediate upon hire 401k plus company match Tuition reimbursement New Hire Referral bonus program We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused and growth-oriented, guided by the phenomenally successful Danaher Business System. Working at [OPCO], gives you access to a robust career development process and challenging, -------stretch----- - opportunities. At Danaher, your potential is amplified. Our culture of continuous improvement defines who we are, drives our success, and translates to a career without limits for our team of 65,000 intellectually curious associates. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The -------EEO is the Law----- - poster is available here .

Keywords: Danaher, Chicago , Engineering Phone Technical Support, Other , Wood Dale, Illinois