QuickBooks Live Expert Bookkeeper
Company: Intuit
Location: Chicago
Posted on: January 15, 2021
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Job Description:
Overview Join Our Virtual Bookkeeping Network!At Intuit, our
mission is to power prosperity around the world. QuickBooks Live
Expert Bookkeeper's support that mission to our QuickBooks Live
customers by: providing valuable guidance, instilling trust and
confidence, and building relationships with clients, all while
using state of the art tools and technology. Your strength as a
QuickBooks Live Bookkeeper will allow you to empower and educate
people so that they can lead better lives, and get one step closer
to financial freedom. As a virtual employee, you can decide whether
you prefer to work from your home or your office, and flexible
scheduling means you have a variety of shifts to choose from!We are
changing the way that people do their bookkeeping, and providing
world-class support from experts across the United States. The way
that we support our customers is changing, and we want you to be a
part of it! Our Bookkeeper experts are agile; continually learning,
working, and providing guidance in new and exciting ways. What
you'll bring * Experience: 5+ years domain experience (contingent
upon domain). Experience using bookkeeping software.* Degree: 4
year degree preferred* Credentials/Certifications: QB Pro
Certification Required Within 30 Days of Starting, CPA, CPB or QB
ProAdvisor)* Skills: High degree of customer service, attention to
detail, ability to manage multiple tasks. Strong written and verbal
communication skills. Moderate computer/software skills.*
Proficient with technology; solid knowledge of computer operations
and software.* Must have (or be willing to obtain) a dedicated
internet connection and landline phone* Strong customer service
skills - ability to interact with customers through video and audio
tools in a way that is professional, friendly and reassuring*
Excellent verbal and written communication skills* Ability to work
in a fast-paced environment with minimal supervision* Critical
thinking, problem solving, and determination* Bilingual
(English/Spanish) communication skills (written & spoken) a plus
For internal use: qbl How you will lead * This is a virtual,
customer-facing role; you will be using our state of the art video
communication software (SmartLook) to interact with customers*
Create high quality customer interactions and experiences that
instill confidence using deep customer empathy, and your deep
knowledge and expertise.* Communicates directly with customers,
answering specific domain questions (written & oral)* Performs
domain expert services (bookkeeping/accounting)* Reviews
information input by customers for accuracy* Researches regulations
to support advice
Keywords: Intuit, Chicago , QuickBooks Live Expert Bookkeeper, Other , Chicago, Illinois
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