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Bilingual Call Center Specialist

Company: Quality Placement Authority
Location: Chicago
Posted on: January 15, 2021

Job Description:

Bilingual Call Center Specialist Full time hours work from home.Job Requirements:Call Center Specialist will report to the program Supervisor.Call Center Specialist will be assisting individuals with financial or non-financial needs.Responsible for gathering information to screen potential clients and them matching them to the appropriate resources.Treating each individual with professionalism and compassionAdhere to departmental scripts and protocols when processing client's intakes, crisis handling procedures, active listening, speaking clearly and leading the calls.Informs supervisor of any call that need to be escalated and or service delays so that proper follow-up with external agencies can occurMaintain up to date and accurate client information, professional standards.Must have high school Diploma or GED Bilingual Spanish a Plus.SDL2017

Keywords: Quality Placement Authority, Chicago , Bilingual Call Center Specialist, Other , Chicago, Illinois

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