Bilingual Call Center Specialist
Company: Quality Placement Authority
Location: Chicago
Posted on: January 15, 2021
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Job Description:
Bilingual Call Center Specialist Full time hours work from
home.Job Requirements:Call Center Specialist will report to the
program Supervisor.Call Center Specialist will be assisting
individuals with financial or non-financial needs.Responsible for
gathering information to screen potential clients and them matching
them to the appropriate resources.Treating each individual with
professionalism and compassionAdhere to departmental scripts and
protocols when processing client's intakes, crisis handling
procedures, active listening, speaking clearly and leading the
calls.Informs supervisor of any call that need to be escalated and
or service delays so that proper follow-up with external agencies
can occurMaintain up to date and accurate client information,
professional standards.Must have high school Diploma or GED
Bilingual Spanish a Plus.SDL2017
Keywords: Quality Placement Authority, Chicago , Bilingual Call Center Specialist, Other , Chicago, Illinois
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