Customer Onboarding Specialist
Company: RevenueWell
Location: Chicago
Posted on: February 25, 2021
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Job Description:
WHY WE'RE LOOKINGFounded in 2010, we started RevenueWell because
we saw a way to use the latest marketing automation technology to
help dentists build better, more connected relationships with their
patients and communities. We think it's a problem worth solving,
and thousands of dental practices across the country seem to agree.
The company has grown very quickly over the last few years, and
we're now a team of 160+ diverse people that are committed to our
mission, super-focused on our product, and fanatical about helping
our customers succeed.Speaking of growth, we're expanding our
Customer Success department. We need you to help retain and grow
our customers by ensuring they receive optimal value during their
onboarding experience.What You'll Do* Provide a "best in class"
onboarding experience. You will seek to understand customers' needs
and tailor their software accordingly. You will need to manage
customers' expectations and ensure they are prepared to proceed.
You will also build rapport with each customer and become their
trusted advisor throughout their Onboarding experience. * Be an
impactful teacher. You will manage the entire Onboarding experience
for a given customer by leading them through the RevenueWell
installation, training session(s), and post-training check-in. You
will adapt the content and structure of these engagements according
to the specific needs of each customer and their representatives.
You will use your knowledge of the customer to provide suggestions
and best practices for utilizing their solutions effectively and
meeting their goals. * Be flexible and take initiative. You will
work towards the collective goal of constant improvement. You will
thrive in an ever-changing environment and will become a catalyst
for betterment. This means identifying and vocalizing areas for
improvement, embracing new projects, and overcoming
challenges.YOU'RE GREAT AT* Teaching and training* Time management
and organization* Identifying and meeting needs of customers*
Reading people and adapting to various tones and situations*
Maintaining a positive attitude and calm demeanor* Handling tense
situations* PrioritizationWhat's In It For You* A competitive base
salary plus bonus.* Super laid-back environment where hustle goes a
long way and work is enjoyable.* The ability to work remotely when
necessary.* The opportunity to join and help shape a fast-growing
company.* Medical/Dental/Vision/FSA plus company sponsored STD, LTD
and Life insurance.* No-wait 401k plan with match.* Loft offices
with no high cubicles. Casual jeans dress code. (Once it's deemed
safe and offices reopen).* Endless supply of fruit, coffee, and
other goodies!RevenueWell is an Equal Opportunity Employer of
minorities, females, protected veterans, and individuals with
disabilities. Qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender perception or identity, national origin, age,
marital status, protected veteran status, or disability status.No
search firm solicitations, please.
Keywords: RevenueWell, Chicago , Customer Onboarding Specialist, Other , Chicago, Illinois
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