Customer Onboarding Specialist

Company: RevenueWell
Location: Chicago
Posted on: February 25, 2021

Job Description:

WHY WE'RE LOOKINGFounded in 2010, we started RevenueWell because we saw a way to use the latest marketing automation technology to help dentists build better, more connected relationships with their patients and communities. We think it's a problem worth solving, and thousands of dental practices across the country seem to agree. The company has grown very quickly over the last few years, and we're now a team of 160+ diverse people that are committed to our mission, super-focused on our product, and fanatical about helping our customers succeed.Speaking of growth, we're expanding our Customer Success department. We need you to help retain and grow our customers by ensuring they receive optimal value during their onboarding experience.What You'll Do* Provide a "best in class" onboarding experience. You will seek to understand customers' needs and tailor their software accordingly. You will need to manage customers' expectations and ensure they are prepared to proceed. You will also build rapport with each customer and become their trusted advisor throughout their Onboarding experience. * Be an impactful teacher. You will manage the entire Onboarding experience for a given customer by leading them through the RevenueWell installation, training session(s), and post-training check-in. You will adapt the content and structure of these engagements according to the specific needs of each customer and their representatives. You will use your knowledge of the customer to provide suggestions and best practices for utilizing their solutions effectively and meeting their goals. * Be flexible and take initiative. You will work towards the collective goal of constant improvement. You will thrive in an ever-changing environment and will become a catalyst for betterment. This means identifying and vocalizing areas for improvement, embracing new projects, and overcoming challenges.YOU'RE GREAT AT* Teaching and training* Time management and organization* Identifying and meeting needs of customers* Reading people and adapting to various tones and situations* Maintaining a positive attitude and calm demeanor* Handling tense situations* PrioritizationWhat's In It For You* A competitive base salary plus bonus.* Super laid-back environment where hustle goes a long way and work is enjoyable.* The ability to work remotely when necessary.* The opportunity to join and help shape a fast-growing company.* Medical/Dental/Vision/FSA plus company sponsored STD, LTD and Life insurance.* No-wait 401k plan with match.* Loft offices with no high cubicles. Casual jeans dress code. (Once it's deemed safe and offices reopen).* Endless supply of fruit, coffee, and other goodies!RevenueWell is an Equal Opportunity Employer of minorities, females, protected veterans, and individuals with disabilities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.No search firm solicitations, please.

Keywords: RevenueWell, Chicago , Customer Onboarding Specialist, Other , Chicago, Illinois