Operations Associate

Company: Felux
Location: Chicago
Posted on: February 25, 2021

Job Description:

Location Remote USA - Chicago, IL - Cleveland, OH - Denver, CO - Seattle, WAWhy You'll Love Felux We Dream Big. We Make it Happen. We Create Fearlessly. Be Yourself. Our Users are Our Heros.These are the values that define who we are. At Felux, we're transforming commerce within the steel industry.Based in Cleveland, OH, with additional teammates in Denver, Seattle, Chicago, and West Lafayette, Felux is growing by the day and every new hire will have a significant impact on the culture, the product, and the team's success. As a testament to the culture and company we've collectively built, our world-class team is on a mission to provide the best technology in the world to an industry that's looking for change.This is challenging work, but our team has deep experience in steel and technology. We're fast-paced, innovative, and collaborative. We pursue excellence in everything and have a lot of fun along the way. Come join us!The Opportunity We're looking for an Operations Associate to increase the efficiency of the revenue team, solve customer problems, build processes and contribute to a great customer experience. This role will take current operational tasks off the revenue team's plate and create new solutions to improve our team's ability to hit our growth objectives.What You'll Do* Take on manual customer related tasks/processes to ensure customer success and work with the Product team to automate those processes* Ensure customer onboarding is standardized and being coordinated timely* Document customer onboarding playbook and related materials* Own sales organization reporting. Build out sales reporting to give the team summary views and real-time customer level activity views.* Use reports and internal resources to give sales leads for new buyer and seller posts based on known counterparty interest in that materialRequirements* Problem Solver - can understand and break down complex problems/workflows and create simplified/faster ways of completing the objective* Strong Communication Skills - communicates with customers and internal team members to help them onboard and utilize the platform effectively* Data Driven - understands how to compile, distribute and interpret our data to identify problems and bring things to attention for quick resolution* Team Player - enjoy working in teams and collaborating more than handling individual projects* Results Focused - GSD. Take ownership of responsibilities and will not let our customers fail* Innovative - have an entrepreneurial spirit, is naturally curious and is consistently thinking of ways we can improve * Bachelors Degree; Masters a plus* 2 - 4 years of experience working within the steel industry* Customer interaction and/or supply chain experience is a plus* Strong Excel skillsBenefits* Health Care Plan (Medical, Dental & Vision)* Retirement Plan (401k, IRA)* Life Insurance (Basic, Voluntary & AD&D)* Unlimited PTO* Family Leave (Maternity, Paternity)* Training & Development* Work from Home* Stock Option Plan

Keywords: Felux, Chicago , Operations Associate, Other , Chicago, Illinois