Operations Associate
Company: Felux
Location: Chicago
Posted on: February 25, 2021
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Job Description:
Location Remote USA - Chicago, IL - Cleveland, OH - Denver, CO -
Seattle, WAWhy You'll Love Felux We Dream Big. We Make it Happen.
We Create Fearlessly. Be Yourself. Our Users are Our Heros.These
are the values that define who we are. At Felux, we're transforming
commerce within the steel industry.Based in Cleveland, OH, with
additional teammates in Denver, Seattle, Chicago, and West
Lafayette, Felux is growing by the day and every new hire will have
a significant impact on the culture, the product, and the team's
success. As a testament to the culture and company we've
collectively built, our world-class team is on a mission to provide
the best technology in the world to an industry that's looking for
change.This is challenging work, but our team has deep experience
in steel and technology. We're fast-paced, innovative, and
collaborative. We pursue excellence in everything and have a lot of
fun along the way. Come join us!The Opportunity We're looking for
an Operations Associate to increase the efficiency of the revenue
team, solve customer problems, build processes and contribute to a
great customer experience. This role will take current operational
tasks off the revenue team's plate and create new solutions to
improve our team's ability to hit our growth objectives.What You'll
Do* Take on manual customer related tasks/processes to ensure
customer success and work with the Product team to automate those
processes* Ensure customer onboarding is standardized and being
coordinated timely* Document customer onboarding playbook and
related materials* Own sales organization reporting. Build out
sales reporting to give the team summary views and real-time
customer level activity views.* Use reports and internal resources
to give sales leads for new buyer and seller posts based on known
counterparty interest in that materialRequirements* Problem Solver
- can understand and break down complex problems/workflows and
create simplified/faster ways of completing the objective* Strong
Communication Skills - communicates with customers and internal
team members to help them onboard and utilize the platform
effectively* Data Driven - understands how to compile, distribute
and interpret our data to identify problems and bring things to
attention for quick resolution* Team Player - enjoy working in
teams and collaborating more than handling individual projects*
Results Focused - GSD. Take ownership of responsibilities and will
not let our customers fail* Innovative - have an entrepreneurial
spirit, is naturally curious and is consistently thinking of ways
we can improve * Bachelors Degree; Masters a plus* 2 - 4 years of
experience working within the steel industry* Customer interaction
and/or supply chain experience is a plus* Strong Excel
skillsBenefits* Health Care Plan (Medical, Dental & Vision)*
Retirement Plan (401k, IRA)* Life Insurance (Basic, Voluntary &
AD&D)* Unlimited PTO* Family Leave (Maternity, Paternity)*
Training & Development* Work from Home* Stock Option Plan
Keywords: Felux, Chicago , Operations Associate, Other , Chicago, Illinois
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here to apply!
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