Global MSS Client Services Executive
Company: IBM Computing
Location: Chicago
Posted on: February 25, 2021
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Job Description:
Introduction As the Global MSS Client Services Executive, you
will transform the Global MSS client management function with focus
on building consistency and strong account governance with the
global client base, ultimately demonstrating value of our services,
creating promoters and growing accounts. You will be responsible
for executing, transforming and creating consistent and repeatable
best practices for the client management organization. You will
partner with leaders in other geographies both in Managed Security
Services and the broader Security Services organizations to
establish alignment, adoption and implementation of best practices
with the focus on client retention and client delight. You work
closely with the senior leadership team to identify ways to support
the global MSS and Security Services strategy and mission.
Additionally, you will provide leadership to the organization,
collaborate across teams on initiatives to improve business
objectives and better integration for client delivery, as well as
identify, set, and oversee strategic initiatives within client
service management. Your Role and Responsibilities IBM Security
Services seeks to hire an experienced leader who has successfully
managed complex, global projects and managed resources and teams.
The individual shall have a high energy level, excellent
communication skills. The individual should also possess the
following: -- Strong organization, leadership, and team
collaboration -- Ability to identify areas of improvement to align
with business goals and priorities -- Excellent written and verbal
communication skills with exceptional attention to detail --
Ability to develop strong relationships across global teams --
Demonstrated experience working collaboratively in a large
organization and matrix environment -- Ability to travel as needed
Required Technical and Professional Expertise Bachelor's Degree in
Business/Management or similar work experience At least 4 years in
Client Management At least 3 years experience in Leadership and
Management At least 2 years experience in Service Delivery
Preferred Technical and Professional Expertise At least 4 years
experience in Leadership and Management At least 3 years experience
in Service Delivery CISM Certification About Business Unit IBM's
Cloud and Cognitive software business is committed to bringing the
power of IBM's Cloud and Watson/AI technologies to life for our
clients and ecosystem partners around the world. IBM provides you
with the most comprehensive and consistent approach to development,
security and operations across hybrid environments-with complete
software solutions for business and IT operations, development,
data science, security, and management. Our experts and software
capabilities help organizations develop applications once and
deploy them anywhere, integrate security across the breadth of
their IT estate, and automate operations with management
visibility. With IBM, you also have access to new skills and
methods, governance and management approaches, and a deep ecosystem
of industry experts and partners. Your Life @ IBM What matters to
you when you're looking for your next career challenge? Maybe you
want to get involved in work that really changes the world? What
about somewhere with incredible and diverse career and development
opportunities - where you can truly discover your passion? Are you
looking for a culture of openness, collaboration and trust - where
everyone has a voice? What about all of these? If so, then IBM
could be your next career challenge. Join us, not to do something
better, but to attempt things you never thought possible. About IBM
IBM's greatest invention is the IBMer. We believe that progress is
made through progressive thinking, progressive leadership,
progressive policy and progressive action. IBMers believe that the
application of intelligence, reason and science can improve
business, society and the human condition. Restlessly reinventing
since 1911, we are the largest technology and consulting employer
in the world, with more than 380,000 IBMers serving clients in 170
countries. Location Statement For additional information about
location requirements, please discuss with the recruiter following
submission of your application. IBM intends this job to be
performed entirely outside of Colorado. IBM is committed to
creating a diverse environment and is proud to be an equal
opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, gender, gender identity or expression, sexual
orientation, national origin, genetics, pregnancy, disability, age,
veteran status, or other characteristics. IBM is also committed to
compliance with all fair employment practices regarding citizenship
and immigration status.
Keywords: IBM Computing, Chicago , Global MSS Client Services Executive, Other , Chicago, Illinois
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