SVP Patient Operations

Company: R1 RCM Inc
Location: Chicago
Posted on: February 25, 2021

Job Description:

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• Opportunity.OpportunityDetail.PostedLabel : February 2, 2021 OpportunityDetail.CompanyInformation.Locations Remote USA
  United States
  R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals, and physician practices. Headquartered in Chicago, R1-- is a publicly-traded organization with employees throughout the US and international locations. Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients, and each other. With our proven and scalable operating model, we complement a healthcare organization's infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience. The SVP, Patient Operations will lead Revenue Cycle operations for large care organizations, partnering with the Solutions and Patient Executive team to deliver superior results. In this role, you will also contribute to our growing organization as a thought leader helping to improve the R1 solution and inform our strategy. The Senior Vice President (SVP) of Patient Operations is also responsible for building and maintaining a high performing team while developing the next set of leaders. We're on an undeniable growth path and looking for a select few to help us continue to raise the bar on enabling modern healthcare. The SVP of Patient Operations role is at the forefront of our growth and will offer the opportunity to accelerate your leadership development. We have a relentless focus on driving results for care organizations allowing them to invest in their mission. You will develop new skills to grow your leadership abilities and career while delivering exemplary business results. Responsibilities:
  • Lead the patient operations, customer care & medical financial solutions, and scheduling/intake organizations, while owning and delivering on P&L expectations
  • Participate in R1 strategy development as a thought leader and content expert sharing best practices, optimizing performance, and leading the transformation
  • Execute and improve R1's operating model
  • Act as a change agent to help establish common goals--and create alliances across hospital organization to optimize success
  • Partner with Customer Executive team to align operational objectives
  • Serve as a thought leader for the Solutions and Patient Ops and Executive team
  • Own all management decisions regarding daily operations within assigned teams
  • Focus on development, performance and growth of your team-- Required Qualifications:
    • Bachelor's degree is required
    • At least 12 years of Operational experience with at least 5 years in Revenue Cycle Leadership
    • At least 5 years of steadily advancing leadership roles and a proven track record of success
    • Demonstrated experience in the design, strategy and leading of a major technical transformation enterprise wide is required
    • Strategic vision across operational excellence in end to end solutions
    • Strong and broad understanding of Revenue Cycle Operations within a hospital setting
    • Tenacity/Grit--- This role will require getting deep into details and personally driving results in complex and challenging environments. While this work can be tedious, it is foundational to success
    • Analytical Skills ---Understanding of complex Excel and Access and/or simple SQL are a plus. More important is mathematical/analytical aptitude, ability to translate operational concepts into measurable--results, and vice versa
    • Leadership Skills ---Strong communication and leadership skills, while acting as a role model and coaching team members in R1's core values
    • Change Management--- The ability to help counterparts through difficult transitions to a new process, workflow, or situation
    • Interpersonal Skills ---The ability to establish oneself as a peer and trusted partner for our client counterparts
    • Motivation / Drive--- Successful candidates will be the quintessential self-starter and have a desire for continuous learning. Going beyond what is asked to take on new challenges and create innovative solutions is critical to success Desired Qualifications:
      • Strong Call center experience
      • Experience transforming a call center with technology to become more efficient
      • Use of consumer behavior analytics to determine approaches to drive ROI
      • Strong leader who can lead a transformation and also lead a team to buy into the vision
      • Strong Customer Service experience
      • Healthcare/Finance industry important but not 100% required Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit:--. R1 RCM Inc. ("the Company") is committed to the principles of equal employment opportunity. The Company's practices and employment decisions, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is committed to providing a workplace free from harassment based on any of the foregoing protected categories.-- If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

Keywords: R1 RCM Inc, Chicago , SVP Patient Operations, Other , Chicago, Illinois