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Systems Engineer

Company: ROKMETRO
Location: Chicago
Posted on: February 25, 2021

Job Description:

ROKMETRO is a startup company building cloud-based IT solutions for universities, smart cities, and smart communities. The company is seeing fantastic growth and is looking to expand its customer-facing team. We are looking for a dynamic systems engineer to be part of our growing deployment team, help customers achieve success with ROKMETRO solutions, and coordinate efforts between sales, system architects, support, and developers. You will be part of a talented team of individuals who demonstrate superb technical competency, delivering critical infrastructure and ensuring the highest levels of availability, performance, and security. ROKMETRO prioritizes customer success, and in this role, you will be part of the front line to ensure this part of the mission.A qualified candidate will have a technology background (CS degree or equivalent, IT / DevOps experience) with customer-facing experience. We are looking for a solutions-oriented, dynamic individual who has a track record of enabling customers.Responsibilities* Manage and monitor ROKMETRO infrastructure, and customer instances* Install, configure, and test initial deployments of ROKMETRO solutions for new customers * Proactively monitor, solve, and appropriately escalate customer issues* Monitor and test application performance for potential bottlenecks, identify possible solutions and work with developers to implement those fixes* Maintain security, backup, compliance, and redundancy strategies* Participate in the architectural planning for new versions of ROKMETRO's core infrastructure* Provide 2nd and 3rd level support* Support sales with demos, quick enablements, and customizations* Interact with vendors, designers, and technology providersRequirements* BS/MS degree in Computer Science, Engineering or a related subject* Proven working experience in installing, configuring, and troubleshooting AWS environments.* Solid experience in the administration and performance tuning of application stacks * Experience with virtualization and containerization (e.g., VMware, ECS)* Solid scripting skills (e.g., Python)* Mobile app development experience helpful * Prefer previous experience with MongoDB

Keywords: ROKMETRO, Chicago , Systems Engineer, Other , Chicago, Illinois

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