Systems Engineer
Company: ROKMETRO
Location: Chicago
Posted on: February 25, 2021
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Job Description:
ROKMETRO is a startup company building cloud-based IT solutions
for universities, smart cities, and smart communities. The company
is seeing fantastic growth and is looking to expand its
customer-facing team. We are looking for a dynamic systems engineer
to be part of our growing deployment team, help customers achieve
success with ROKMETRO solutions, and coordinate efforts between
sales, system architects, support, and developers. You will be part
of a talented team of individuals who demonstrate superb technical
competency, delivering critical infrastructure and ensuring the
highest levels of availability, performance, and security. ROKMETRO
prioritizes customer success, and in this role, you will be part of
the front line to ensure this part of the mission.A qualified
candidate will have a technology background (CS degree or
equivalent, IT / DevOps experience) with customer-facing
experience. We are looking for a solutions-oriented, dynamic
individual who has a track record of enabling
customers.Responsibilities* Manage and monitor ROKMETRO
infrastructure, and customer instances* Install, configure, and
test initial deployments of ROKMETRO solutions for new customers *
Proactively monitor, solve, and appropriately escalate customer
issues* Monitor and test application performance for potential
bottlenecks, identify possible solutions and work with developers
to implement those fixes* Maintain security, backup, compliance,
and redundancy strategies* Participate in the architectural
planning for new versions of ROKMETRO's core infrastructure*
Provide 2nd and 3rd level support* Support sales with demos, quick
enablements, and customizations* Interact with vendors, designers,
and technology providersRequirements* BS/MS degree in Computer
Science, Engineering or a related subject* Proven working
experience in installing, configuring, and troubleshooting AWS
environments.* Solid experience in the administration and
performance tuning of application stacks * Experience with
virtualization and containerization (e.g., VMware, ECS)* Solid
scripting skills (e.g., Python)* Mobile app development experience
helpful * Prefer previous experience with MongoDB
Keywords: ROKMETRO, Chicago , Systems Engineer, Other , Chicago, Illinois
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