Part Time CSR

Company: MSI
Location: Chicago
Posted on: April 10, 2021

Job Description:

To perform this job successfully, the individual must be able to do the following: --- Effective and efficient handling of customer transactions.--- Accurately record and maintain customer contact information and details.--- Build and maintain company customer relationships.--- Answer inbound sales calls and make outbound sales calls.--- Consistent following up on promises and commitments in a timely manner with customers.--- Track stock levels to ensure customer orders are handled effectively.--- Assist customers in determining order requirements or services.--- Appropriately identify and escalate customer issues.--- Quote prices and credit terms, and prepare sales orders for customers.--- Complete sales transactions and processing of payments.--- Schedule trucking and delivery of material to customer, based on delivery schedule.--- Create shipping order and packing list.--- Troubleshoot customer issues during delivery process.--- Partner with Sales Representative to keep account transactions and literature up to date.--- Practice Customer focus, collaboration, and communication with team--- Retain up to date knowledge of company products--- Perform additional duties as required and or requested.Additionally the candidate must meet the following Education and Experience requirements:--- Clear communication with the ability to use positive language--- Attentiveness--- Proven ability to handle multiple tasks at once--- Goal oriented focus--- Good mathematical skills; ability to do calculations quickly--- Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window based environment.--- Intermediate skills in MS Outlook, Word and Excel--- Bilingual (Spanish) preferred--- Working scheduled: Must be able to work Saturdays, and a total of 30 hours per week.EDUCATION and/or EXPERIENCE:--- High School Education Required. Some college work completed preferred.--- Minimum 2 years' customer service experience

Keywords: MSI, Chicago , Part Time CSR, Other , Chicago, Illinois