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Customer Success Advocate

Company: Labelmaster
Location: Chicago
Posted on: April 10, 2021

Job Description:

Labelmaster is an established and growing company that takes the complexity out of shipping Dangerous Goods and helps to make the world a safer place. We are looking for a passionate Customer Success Associate (CSA) to support our company in sales, marketing, account management and technical support. Our CSA drives all areas of customer success, from account set-up and implementation to solving our Customers daily challenges.-- We are proactive, and you should be too. We dont wait for problems to arise.In addition to Customer support, you will get to directly work with and support sales, marketing and product development! We are looking for a team player who is excited by the prospect of propelling the company forward in a number of different areas.Essential Functions & Principle Accountabilities

Interact with our Customers via multiple channels, including phone and emailEnsure Customer satisfactionImprove Customer facing processes and best practicesConvey core mission and values of our companyAssist the sales and marketing efforts of the company to deliver a WOW Customer experienceUpdate and expand the functionality of Customer Success CenterEfficiently manage and communicate Customer issues and opportunities reportsCurrently, 2020, we are offering both physically present at the worksite as well as working remote
  • Meet daily phone coverage requirements 4-6 hours daily
  • Meet daily order entry requirements for assigned team
  • Answer & respond to customer questions within 24 hours
  • Attend and participate in weekly meeting
  • Answer phone within 7 seconds--
  • Answer customer questions
  • Take customer orders
  • Represent Labelmaster professionally at all times--Additional Responsibilities
    • ISO compliance and support Take responsibility for the safety of self and others at all timesTake responsibility to eliminate accidents, injuries & hazards at all timesObserve and act in accordance with all applicable laws & regulations & company policies
    • Other duties/projects as assigned----Knowledge/Skills/Abilities
      • Reasoning ability Ability to apply commonsense understanding to carry out detailed and involved written or oral instructions.-- Ability to deal with problems involving many concrete variables in standardized and un-standardized situationsHas a strong sense of urgencyThrives in a dynamic environment (can be flexible/handle ambiguity)Exceptional verbal and written communication skillsResults oriented with a Can Do attitudeProven ability to prioritize and manage multiple tasks at onceHighly collaborative but able to work independentlyInquisitive and committed to challenging the status quo in a constructive mannerPassionate about Customer SuccessExperience with Microsoft-Nav and Salesforce a plusAbility to work overtime when needed
      • Basic math skills
      • Good problem-solving skills
      • Very good time management skillsEducation/Training/Experience
        • High School diploma or equivalent
        • 2 year customer service experience preferredTechnology
          Enter/Retrieve order, product, pricing and Customer data in ERP systemExperience with Microsoft-Nav and Salesforce a plus
          MS Office skillsGood keyboarding skillsPersonality Characteristics
          • Punctual
          • Self-Motivated
          • Positive upbeat attitude
          • Customer focused
          • Group participant
          • Professional--Essential Physical Demands
            • Sitting
            • Lift and/or moving materials up to 10 lbs.
            • Carrying up to 10 lbs.
            • Visual acuity
            • Reaching with hands and arms
            • Talking clearly
            • Hearing
            • Use hands to finger, handle or feel objects, tools or controls
            • Repetitive motions
            • Reaching
            • Bending
            • Standing
            • Climbing
            • Crouching-- --Primary Environment
              • Indoor work environment
              • Ambient room temperatures
              • Lighting & traditional office equipment as found in a typical office environment------EEO Employer - Veterans and IWD are strongly encouraged to applyLabelmaster is proud to be an Equal Employment Opportunity Employer and we are committed to the concept and practice of equal opportunity and affirmative action in all aspects of employment. It is our intent to comply with our duty to provide reasonable accommodations for qualified employees and applicants as required by law. All requests for accommodations should be made in writing to Jay Hollins by emailing Transparency Policy Statement - The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Acknowledgements & ConsentAmerican Labelmark Company (ALC) will not consider your application for employment unless you read and sign the following. I acknowledge that any employment offer is:Solely for at-will employment and I understand that this means that either ALC or I may terminate my employment at any time for any or for no reason. This understanding cannot be altered by anyone unless it is in writing and signed by the President of ALC; and Conditional on the satisfactory result of any drug and/or alcohol, medical examinations, other tests, educational requirements, educational verification, criminal and/or credit record check, satisfactory references and/or background check that ALC may require. I agree to sign and execute the following form included with this application packet: Consent to Drug and Alcohol Testing.I affirm that the information I have provided in seeking employment with ALC (including this application form and any accompanying documents such as my resume) is correct and that any false or misleading information, including omissions may result in my not being hired or, if already hired, in my dismissal.I have no obligation to any former employer or to any other person that would prevent me from fully performing my duties to American Labelmark Company(ALC). I am not subject to any outstanding agreement or restrictive covenant inconsistent with the terms of ALC employment. Should I fail to disclose the existence of a third party obligation, whether enforceable or not, for cause.I authorize investigation and verification of the information I provide in this and other documents relating to my application for employment. I authorize, now and in the future, all persons, companies, schools, former employers, credit bureaus and law enforcement agencies to provide ALC with information about me and I release each of the above from any liability for doing so now and in the future. I also authorize ALC, now and in the future, to provide information about me to conduct the investigation and verification process. I understand the public websites may be reviewed to gather information for this application and I release ALC from any liability for doingso.If I am hired, I will completely read and remain familiar with ALC's Employee Handbook and other policies as issued or amended. Please direct any questions to Human Resources at 800-358-6200 x2300Powered by JazzHR

Keywords: Labelmaster, Chicago , Customer Success Advocate, Other , Chicago, Illinois

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