Regional Processing Supervisor

Company: The Federal Savings Bank
Location: Chicago
Posted on: April 10, 2021

Job Description:

At The Federal Savings Bank doing good for customers, allows us to do well for our families. Our organization thrives when we fulfill our purpose. As the a Regional Processing Operations Supervisor, you will be a vital piece of the loan manufacturing process that helps people achieve their dreams of home ownership. We are looking for Processing leaders in all five of our regions and are open to remote candidates.

How YOU Will Make a Difference

• The Processing Supervisor assists the Operations Manager with overseeing the team of processors, carries a small pipeline, and handles escalations.
• Oversee pipeline of 200+ loans, ensure all Service Level Agreements are met
• Running pipeline meetings with Team Members and Sales Leaders
• Handling loan level escalations
• Provide operational solutions to business challenges and serve as operational subject matter expert
• Assist with developing and implementing training material and new policies and procedures
• Maintain effective communication with business partners
• Assist in training of new and existing processing teams
• Provide day to day oversight and coordination for processing teams
• Processing Overflow
• Training new hires
• Interviewing and Staffing
  
  What We Offer
  
  • Competitive salary plus an industry-leading bonus plan
  • Work from home benefit after 90 days
  • Generous vacation days and sick days
  • Health, Dental, and Vision insurance plans available
  • 50% 401k matching
  • Company-wide Employee Appreciation Events (Pizza Days, Empanada Days, Costume contests, holiday parties, and more!)
  • Virtual classroom training modules to broaden your industry knowledge
  • An amazing & unique culture; small-bank feel with big bank capabilities!
    What WE need from you, for you to be successful:
    
    • Prefer a minimum of 3 years of experience as a mortgage processor or processing team lead
    • Demonstrated 1-year history of leadership skills
    • Experience with Encompass loan origination software
    • Advanced experience with DU/LP
    • Knowledge of Conventional, FHA and VA guidelines and programs
    • Ability to prioritize and multi-task in order to meet deadlines
    • Strong sense of urgency and responsiveness along with the ability to demonstrate professionalism
    • Must be resourceful in utilizing tools and information that is available
    • Strong ability to manage and collaborate with sales leaders
    • Excellent verbal and written communication skills
    • Positive attitude with a strong focus on internal and external customer service
    • Ability to work independently in a fast-paced environment and handle multiple personality types in a calm and professional manner
      
      WebsiteThe Federal Savings Bank is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Keywords: The Federal Savings Bank, Chicago , Regional Processing Supervisor, Other , Chicago, Illinois