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Leadership Operations Coordinator

Company: Ernst & Young
Location: Chicago
Posted on: April 10, 2021

Job Description:

Leadership Operations Supervising Associate EY GDS (Global Delivery Services) means 40.000 specialists providing globally IT, project management and strategic business services to EY member firms. In addition, we deliver support and solutions to clients from all over the world.
-- The opportunity: The Leadership Operations role will work closely with the Business Office and Workforce Management/D&I leaders to provide best in class services to the ET Core Leadership Team, ET organization, across EY Technology and with strategic business partners. Supports the interaction with stakeholders to gather, understand, document and support business requirements. Must have excellent stakeholder relationship management skills to successfully engage and interact with relevant ET stakeholders. This role will also project manage functional/operational leadership meeting planning and logistics (in person or virtual, as required) including defining meeting cadence and purpose of the meetings, collecting and holding agendas to keep to the purpose of each meeting, materials, decision and action tracking and issue resolution. This role will share the agreed leadership priorities with the BMC ET CE Leader, who will manage an ET-focused cross channel communication strategy and cadence in alignment with strategic priorities. This strategy will use existing comms channels and align to the broader EY messaging and branding guidelines, which will feed into the topics and messaging delivered through functional leadership meetings as appropriate. This role will work across ET leaders, key project teams, Change Management and BMC to gather insights on strategic priority implementation gaps, risks, and issues and determine optimum approaches to address them. This role reports to the Workforce Management/D&I Lead, EY Technology - Enterprise Technology. Your key responsibilities:
-- Coordinates with ET CLT and ELT leaders to successfully plans, including:

  • Partner with BMC, ET function leaders and teams to develop targeted function-specific operational meetings within that functional team to share information on work product, team norms, progress, build engagement and connections which should be aligned with and support the agreed communications strategies and content developed by BMC
  • Partner with BMC and with ET leadership to define the yearly CLT and ELT operational leadership meeting cadence, purpose of meetings and calendar.
  • Collect the agenda items and consolidate content of each operational leadership meeting based on leadership input to be presented in leadership meetings.
  • Leverage existing Event Management capabilities to execute leadership events/off-sites/extended meetings.
  • Partner with BMC to increase engagement by using ice breaker exercises, guest speakers and participation through real time polls for CLT and ELT operational leadership meetings
  • Coordinate as needed on event planning with partner groups such as ET Global Travel Meetings and Events, Event Enablement Services and GDS/Creative Services and external vendors such hotels at physical event locations.
  • Attends meetings with business stakeholders to understand and gather business / functional requirements.
  • Capture and provide event feedback outcomes and insights to leadership and leverage feedback to adjust future events
  • The role requires strong interpersonal skills, solution orientation and an ability to effectively partner and lead inclusively across functions, service lines and geographies, using influence, negotiation and strategic thinking to drive both incremental and permanent change.
  • Strong analytical capabilities and problem-solving skills needed to manage multiple factors on a project simultaneously
  • The Leadership Operations role must be intellectually curious, well-informed and forward thinking to keep ahead of communication and events trends, tools and practices.
  • Is aware of the latest trends to provide consult and guide leaders when making strategic priority and events planning strategic decisions.
  • Interpret employee feedback provided via various tools to make recommendations for areas of improvement relating to strategic priorities and events.
  • Lead the strategic priority and event improvement initiatives by cultivating strong relationships with stakeholders at all levels of the organization and consider feedback to make improvements.
  • Mediates escalated challenges appropriately and quickly.
  • Closely partners with BMC colleagues to help be informed on the latest BMC focus areas and channels.
  • Identify and track communications impact metrics. Skills and attributes for success:
    • Demonstrates an understanding of business requirements
    • Excellent verbal and written communications.
    • Excellent interpersonal skills.
    • A commitment and ability to work under pressure at peak times.
    • Good attitude and disposition, willing to help and collaborate for a common goal.
    • Ability to establish empathy and good relationships with staff, leadership and internal clients.
    • Ability to manage multiple tasks simultaneously.
    • Highly team-oriented, flexible approach.
    • Ability to prioritize conflicting demands to meet specific deadlines;
    • Experience working in complex, global, diverse, cross-functional work-streams and ability to manage multiple tasks/projects simultaneously.
    • Comfortable managing ambiguity and work in the changing environment of a high-performing technology organization.
    • Identifies potential points of contention for missed deliverables.
    • Proactively identify risks and issues on projects and adopt a logical and organized approach to problem resolution; anticipates problems before they occur; defines the problem or risk; identifies possible causes; works with team to identify solutions; selects and implements most appropriate solution
    • May assist in preparation of draft templates under guidance from other team members.
    • Provides documentation for project review meetings, attends project review meetings/other project meetings as needed.
    • Able to build and maintain relationships across global functions, organization levels and geographies, establish and maintain credibility and excellent customer and stakeholder relationships.
    • Strong executive presence: must be an active listener, strong communications skills including written and verbal, presentation and facilitation, and stakeholder engagement skills.
    • Good judgment, empathy, emotional intelligence, tact and decision-making ability.
    • Good analytical, critical thinking, complex problem solving and root-cause analysis skills.
    • Able to work effectively with diverse populations and to lead inclusively.
    • Receives limited, general direction and works independently except for the most complex programs and projects; work is reviewed only for results obtained individually or by team that is being led.
    • Where appropriate, directly and indirectly responsible for supervising staff members and project teams in the development, implementation, and delivery of services and products to client's requirements.
      • In an inclusive and supportive manner, irrespective of age, race/ethnicity, gender, sexual orientation, religion, (dis-)ability and location
      • In-line with EY policies and standards and work with indirect reports in other EY teams in a respectful and supportive manner
      • Where appropriate coordinate and supervise the daily activities of team members.
      • Where appropriate set priorities for the team to ensure task completion; coordinates work activities with other supervisors.
        What we look for:
        • Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change
        • Ability to work and team with a multitude of different people and different cultures
        • Ability to travel as required and conduct multi-time zone meetings outside of local business hours
        • University degree or equivalent work experience
        • Approximately 8-10 years relevant work experience
          If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. --
          Join us in building a better working world. --
          Apply now. My Profile Create and manage profiles for future opportunities.

Keywords: Ernst & Young, Chicago , Leadership Operations Coordinator, Other , Chicago, Illinois

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