Logistics done differently.
Transport Topics ranked XPO Logistics #1 in North America, and
Forbes named us one of America's best employers. We're always
looking for talented individuals at all levels, who can deliver the
caliber of service our company requires. As the Digital Freight
Match Representative, you will be responsible for maintaining
reports, tracking shipments and dealing with issues that arise,
ensuring our customers have a positive experience. On our team,
you'll have the support to excel at work and the resources to build
a career you can be proud of.
Pay, benefits and more.
We are eager to attract the best, so we offer competitive
compensation and a generous benefits package, including full health
insurance (medical, dental and vision), 401(k), life insurance,
disability and more.
What you'll do on a typical day:
- Receive inbound calls from non-portfolio carriers; answer
questions from carriers related to the Carrier Portal and the Drive
- Take offers from carriers and negotiate the rates with XPO
Sales Representatives; report offer rejection issues from the Sales
- Obtain tracking information from carriers
- Manage load delivery and Ready-to-Pay (RTP)
- Sell features of the portal and app to reduce the amount of
redundant inbound calls
- Provide information on loads and gather capacity information
from non-portfolio carriers; track carrier behaviors and
performance (bounce %)
- Escalate issue-related matters to Systems Coach
What you need to succeed at XPO:
At a minimum, you'll need:
- 1 year of experience providing support to internal and external
customers, and/or vendors in the transportation industry
- Working knowledge of Microsoft Office and Windows
It'd be great if you also have:
- High school diploma or equivalent
- 2+ years of third-party logistics (3PL) experience
- Excellent verbal and written communication skills
Be part of something big.
XPO is a leading provider of cutting-edge supply chain solutions
to the most successful companies in the world. We help our
customers manage their goods most efficiently using our technology
and services. Our greatest strength is our global team - energetic,
innovative people of all experience levels and talents who make XPO
a great place to work.
We are proud to be an Equal Opportunity/Affirmative Action
employer. Qualified applicants will receive consideration for
employment without regard to race, sex, disability, veteran or
other protected status.
XPO adheres to CDC, OSHA and state and local requirements
regarding COVID safety. All employees and visitors are expected to
comply with XPO policies which are in place to safeguard our
employees and customers.
All applicants who receive a conditional offer of employment may
be required to take and pass a pre-employment drug test.
The above statements are intended to describe the general nature
and level of work being performed by people assigned to this
classification. They are not intended to be construed as an
exhaustive list of all responsibilities, duties and skills required
of personnel so classified. All employees may be required to
perform duties outside of their normal responsibilities from time
to time, as needed.
Nearest Major Market: Chicago
Job Segment: Logistics, Supply Chain, Outside Sales, Supply,
Apply now "